Junior Helpdesk Specialist - F/M/X

Amaris Consulting | Part of Mantu; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

International community

Training program

Team events

WeCare Together ESG

Job summary

Amaris Consulting in Warsaw is seeking a Junior IT Support Specialist to join our Information Systems scope. You will support daily IT operations, help users resolve technical issues, and contribute to a professional, service‑oriented environment.

You will provide first-level hardware and software support, troubleshoot Windows, assist with Microsoft 365 and Active Directory, manage tickets, and document solutions clearly while developing in an international team.

Qualifications

• Initial experience in IT support, service desk, or a similar technical support role.
• Knowledge of Windows administration, Microsoft 365, Active Directory, hardware troubleshooting, networking fundamentals, and ticketing tools.
• Academic background in IT, computer science, systems administration, or a related field is a plus.
• English fluent; Polish is a plus.
• Strong communication skills, a service-oriented mindset, and the ability to solve problems efficiently.
• Curiosity, reliability, and motivation to develop in an IT support environment.

Responsibilities

• Provide first-level technical support for hardware, software, and workplace IT issues.
• Troubleshoot Windows-related incidents and ensure timely resolution.
• Support users with Microsoft 365 applications and services.
• Diagnose hardware issues and coordinate appropriate corrective actions.
• Assist with basic network-related incidents and connectivity issues.
• Create, update, and follow up on tickets in the service desk system.
• Manage user accounts and access rights in Active Directory.
• Install, configure, and maintain IT equipment while documenting incidents and solutions clearly.

Skills

IT support experience

Windows administration

Microsoft 365

Active Directory

Networking basics

Ticketing tools

English fluent

Polish beneficial

Education

IT or related field degree

Job description

Join Amaris Consulting as a Junior IT Support Specialist in Warsaw and become part of our Information Systems scope. In this role, you will support daily IT operations, contribute to the smooth running of workplace technologies, and help users resolve technical issues in a professional and service-oriented environment.

Your missions

• Provide first-level technical support for hardware, software, and workplace IT issues.
• Troubleshoot Windows-related incidents and ensure timely resolution.
• Support users with Microsoft 365 applications and services.
• Diagnose hardware issues and coordinate appropriate corrective actions.
• Assist with basic network-related incidents and connectivity issues.
• Create, update, and follow up on tickets in the service desk system.
• Manage user accounts and access rights in Active Directory.
• Install, configure, and maintain IT equipment while documenting incidents and solutions clearly.

Your profile

• Initial experience in IT support, service desk, or a similar technical support role.
• Knowledge of Microsoft Windows administration, Microsoft 365, Active Directory, hardware troubleshooting, networking fundamentals, and ticketing tools.
• Academic background in IT, computer science, systems administration, or a related field is a plus.
• English fluent. Polish is a plus.
• Strong communication skills, a service-oriented mindset, and the ability to solve problems efficiently.
• Curiosity, reliability, and motivation to develop in an IT support environment.

What we offer

• An international community bringing together 110+ different nationalities.
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities.
• A robust training system with our internal Academy and 250+ available modules.
• A vibrant workplace that frequently gathers for internal events, including afterworks and team buildings.
• At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.