Junior Helpdesk IT

Leasingteam Professioanl; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A tech services firm in Katowice is looking for an IT Support Specialist to handle PC setups and provide helpdesk support. The ideal candidate should have excellent knowledge of Windows environments and experience troubleshooting networking issues. The role involves on-site support during projects and working with ticket systems. This position offers a permanent contract with various perks such as medical care and educational support.

Benefits

Development programs

Private medical care

Private life insurance

Multisport card

Car leasing program

Qualifications

• Excellent knowledge of Windows 7 and 10.
• Experience troubleshooting networking issues.
• Familiarity with Active Directory.

Responsibilities

• Prepare PCs and train new users on W10 and MS Office.
• Provide 2nd/3rd level helpdesk support.
• On-site technical support during projects.
• Check and maintain office equipment.
• Work with ticket registration systems like BMC Remedy.

Skills

Administrative knowledge of Windows 7 and 10

Troubleshooting networking issues

Good knowledge of MS Office 365

Customer care experience

Good English (B2)

Tools

BMC Remedy

ServiceNow

Job description

Responsibilities

• PC preparations (W10 incl. MS Office build, configuration) and startup training (provisioning) to new users, PC and PC supply provisioning, hardware maintenance
• 2nd/3rd level of helpdesk for our employees
• On-site support (hands & eyes) during internal projects, for infrastructure teams, Service Desk and others
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems, etc.)
• Working with BMC Remedy & ServiceNow ticket registration systems, paperwork for asset & finance management, other related tasks given by supervisor/managers

Requirements

• Excellent administrative knowledge of Windows 7 and Windows 10 Professional OSes
• Basic knowledge of and experience in troubleshooting networking issues, basic knowledge of Active Directory
• Good knowledge of MS Office 365
• Experience in customer care
• Willingness to work in shifts during regular office opening hours, outside office opening hours on occasion and willingness to travel to other office locations on occasion
• Good English language skills (B2)

Offer details

• Location: Kraków and Katowice
• Contract Type: Permanent Full Time
• Development programs, external courses, education & certificates co-funding
• Private medical care
• Private life insurance
• Multisport card
• Offices in great locations, car leasing program, carpooling options and bicycle parking