Junior Customer Service Specialist with English

Metsä Group; Województwo pomorskie; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Lunch card

Sports card

Private health care

Life insurance

Hybrid work after training

Job summary

Metsä Board is seeking a Junior Customer Service Specialist for a 12-month temporary position to join our Customer Service Team in the European Supply Chain Centre in Gdańsk. You will manage the end-to-end order process, handle inquiries, and maintain accurate records in a multicultural setting.

The role requires strong communication, organizational skills, and a proactive approach. Business English and MS Office proficiency are essential; SAP knowledge is a plus.

Qualifications

• Customer-focused, service-minded and proactive approach to problem-solving.
• Strong communication and teamwork skills in a multicultural environment.
• Excellent organizational skills, attention to detail and ability to prioritize effectively.
• Ability to remain calm and make sound decisions in demanding situations.
• Good command of Business English and relevant customer service language(s).
• Proficiency in Microsoft Office.
• Previous customer service experience and SAP knowledge are an advantage.

Responsibilities

• Manage the end-to-end customer order process, from order placement through delivery, invoicing and documentation, in line with agreed service levels.
• Provide professional support to assigned customers, respond to enquiries and build strong, long-term customer relationships.
• Maintain accurate customer records, master data and documentation, ensuring traceability and up-to-date information.
• Monitor stock levels, credit limits, payments, complaints, delays and other issues affecting customer accounts, cooperating closely with Sales and internal stakeholders.
• Support team continuity by acting as a backup for other customer accounts and contributing to team targets, process compliance and continuous improvement.

Skills

Customer focus

Communication

Teamwork

Organizational skills

Problem solving

Business English

Microsoft Office

SAP knowledge

Tools

Microsoft Office

SAP

Job description

Metsä Board

Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä Group’s paperboard business Metsä Board produces lightweight high-quality folding boxboard and food service paperboards, as well as white kraftliners. The pure fresh fibre used in our products is a renewable, safe and recyclable raw material from northern forests. Metsä Board’s shares are listed on the Nasdaq Helsinki.

We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall.

This recruitment is carried out anonymously.

Metsä Board, Europe’s leading producer of premium fresh-fibre based paperboards and innovative and sustainable packaging solutions, is looking for a Junior Customer Service Specialist for temporary position (employment period of 12 months) to join our Customer Service Team in Metsä Board’s European Supply Chain Centre (SCC) in Gdańsk.

Your role in the future Metsä:

• Manage the end-to-end customer order process, from order placement through delivery, invoicing and documentation, in line with agreed service levels.
• Provide professional support to assigned customers, respond to enquiries and build strong, long-term customer relationships.
• Maintain accurate customer records, master data and documentation, ensuring traceability and up-to-date information.
• Monitor stock levels, credit limits, payments, complaints, delays and other issues affecting customer accounts, cooperating closely with Sales and internal stakeholders.
• Support team continuity by acting as a backup for other customer accounts and contributing to team targets, process compliance and continuous improvement.

What is required from you:

• Customer-focused, service-minded and proactive approach to problem-solving
• Strong communication and teamwork skills in a multicultural environment
• Excellent organizational skills, attention to detail and ability to prioritize effectively
• Ability to remain calm and make sound decisions in demanding situations
• Good command of Business English and relevant customer service language(s)
• Proficiency in Microsoft Office
• Previous customer service experience and SAP knowledge are an advantage

Career in the new era at Metsä Group

The best sparring for business – deepen your expertise as a specialist. At Metsä Group, you’ll work with professionals from many fields. Our atmosphere is open, and it’s easy for newcomers to fit in.We want to renew the business by striving for positive impacts on the environment and society. This means significant development opportunities and agile projects, competence development, and understanding the business. Our big company offers a wide range of career opportunities and many interesting challenges.

Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it.

Why Metsä?

We offer you a great opportunity to take part in developing the future of the forest industry. If you believe in renewal and want to promote the increased use of fossil‑free materials, you’re coming to the right place.

Metsä Group’s values are responsible profitability, reliability, cooperation and renewal. If you can relate to these values, this might be the job for you.

What is offered by the company:

• Fixed term employment contract for 12 months
• Work in an international environment in a centrally located office in Gdańsk
• Growing in the role with intensive on-boarding and training
• Cooperation with a friendly and high qualified team
• We will make sure that you have training that will ensure your proper development
• Multiple benefits, including lunch card, sports card, private health care and life insurance
• Hybrid work (after training period – 2 days per week working from home allowed).

Anonymous recruitment - how it works

This recruitment is carried out anonymously. Therefore, the following information will be hidden from the recruiters until the interview stage: name, date of birth, contact details, gender, mother tongue, dates of education and name of the educational institution. Attachments (CVs) are also hidden. HR recruiters have access to the applicants’ contact details at the stage when they start inviting applicants for interviews.

Our recruiting system will guide you through the application process. You will be asked for personal data, but all the above mentioned information is hidden from the recruiters until the interview stage.

The application form includes questions to help you to present your skills and experience anonymously. Please reply to all questions to make your competences and skills visible. You can attach a CV to your application, but it is hidden at the initial stage of the recruitment process. If you are invited for an interview, recruiters will have access to your CV to support the interview.

Read more about our anonymous recruitment at https://www.metsagroup.com/careers/work-with-us/anonymous-recruitment/

31.10.2026