Junior Customer Service Specialist with English

1926 MB Polska Sp. Z.o.o.; Województwo pomorskie; Hybrid; PLN 45,000 - 60,000; Full time

Job summary

Metsä Board is seeking a Junior Customer Service Specialist for a 12-month temporary position at our European SCC in Gdańsk. You will manage the full order lifecycle from placement through delivery, invoicing and documentation, while providing professional support to assigned customers and building lasting relationships.

The role requires customer focus, strong communication in a multicultural environment, excellent organization, and the ability to stay calm under pressure.

Qualifications

• Customer-focused and proactive problem solving.
• Strong communication and teamwork in a multicultural environment.
• Excellent organizational skills and attention to detail.
• Ability to stay calm and make sound decisions under pressure.
• Good command of Business English.
• Proficiency in Microsoft Office.
• SAP knowledge is an advantage.

Responsibilities

• Manage end-to-end customer order process from placement to delivery, invoicing and documentation.
• Provide professional support to assigned customers and respond to inquiries.
• Maintain accurate customer records, master data and documentation for traceability.
• Monitor stock levels, payments, credits, and complaints and coordinate with Sales and internal teams.
• Act as backup for other customer accounts and contribute to team targets and process improvements.

Skills

Customer-focused

Communication skills

Teamwork

Organization

Calm under pressure

Business English

MS Office

Tools

SAP knowledge

Microsoft Office

Job description

Company Overview

Metsä Board Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä Group's paperboard business Metsä Board produces lightweight high-quality folding boxboard and food service paperboards, as well as white kraftliners. The pure fresh fibre used in our products is a renewable, safe and recyclable raw material from northern forests. Metsä Board's shares are listed on the Nasdaq Helsinki. Read more: metsagroup.com/metsaforall. This recruitment is carried out anonymously.

Job Title

Junior Customer Service Specialist – temporary position (employment period of 12 months)

Location

Metsä Board's European Supply Chain Centre (SCC) in Gdańsk.

Job Description

Your role in the future Metsä: Manage the end-to-end customer order process, from order placement through delivery, invoicing and documentation, in line with agreed service levels. Provide professional support to assigned customers, respond to enquiries and build strong, long-term customer relationships. Maintain accurate customer records, master data and documentation, ensuring traceability and up-to-date information. Monitor stock levels, credit limits, payments, complaints, delays and other issues affecting customer accounts, cooperating closely with Sales and internal stakeholders. Support team continuity by acting as a backup for other customer accounts and contributing to team targets, process compliance and continuous improvement.

Requirements

• Customer-focused, service-minded and proactive approach to problem-solving


• Strong communication and teamwork skills in a multicultural environment


• Excellent organizational skills, attention to detail and ability to prioritize effectively


• Ability to remain calm and make sound decisions in demanding situations


• Good command of Business English and relevant customer service language(s)


• Proficiency in Microsoft Office


• Previous customer service experience and SAP knowledge are an advantage

Company Culture

Career in the new era at Metsä Group The best sparring for business – deepen your expertise as a specialist. At Metsä Group, you’ll work with professionals from many fields. Our atmosphere is open, and it's easy for newcomers to fit in. We want to renew the business by striving for positive impacts on the environment and society. This means significant development opportunities and agile projects, competence development, and understanding the business. Our big company offers a wide range of career opportunities and many interesting challenges. Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it.

Why Metsä? We offer you a great opportunity to take part in developing the future of the forest industry. If you believe in renewal and want to promote the increased use of fossil-free materials, you're coming to the right place. Metsä Group's values are responsible profitability, reliability, cooperation and renewal. If you can relate to these values, this might be the job for you.

Benefits

• Fixed term employment contract for 12 months


• Work in an international environment in a centrally located office in Gdańsk


• Growing in the role with intensive on-boarding and training


• Cooperation with a friendly and high qualified team


• We will make sure that you have training that will ensure your proper development


• Multiple benefits, including lunch card, sports card, private health care and life insurance


• Hybrid work (after training period - 2 days per week working from home allowed)

Recruitment Process

This recruitment is carried out anonymously. Therefore, the following information will be hidden from the recruiters until the interview stage: name, date of birth, contact details, gender, mother tongue, dates of education and name of the educational institution. Attachments (CVs) are also hidden. HR recruiters have access to the applicants' contact details at the stage when they start inviting applicants for interviews.

Application Closing

The search is open until 31.10.2026.