Junior Customer Operations Specialist – Hybrid & Growth

Wella Operations US LLC; Województwo łódzkie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work model

Shorter Fridays

Remote work from EU up to 30 days

Birthday day off

Luxmed medical coverage

Life insurance

Lunch card

Multisport card

Commute support

Team bonding events

Product samples

Bonuses for life events

Job summary

Wella Operations US LLC is hiring a Junior Customer Operation Specialist for our EMEA Order to Cash team in Łódź. The role is hybrid (2 days on site) and involves supporting the order cycle, handling customer queries, and collaborating with Sales, Supply Chain, and Accounts Receivable.

You will join a newly established team and help shape the way we work, with some travel expected. English fluency is required and familiarity with SAP is advantageous.

Qualifications

• Fluent English is a must.
• 0-6 months of relevant Customer Service experience.
• Analytical mindset with attention to detail.

Responsibilities

• Act as the main contact for your customer portfolio.
• Build and maintain relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient deliveries.
• Take ownership of customer service quality.
• Meet KPIs.

Skills

Fluency in English

Customer service mindset

Strong communication

Tools

Excel

SAP

Job description

Wella Operations US LLC is hiring a Junior Customer Operation Specialist for our EMEA Order to Cash team in Łódź. The role is hybrid (2 days on site) and involves supporting the order cycle, handling customer queries, and collaborating with Sales, Supply Chain, and Accounts Receivable.

You will join a newly established team and help shape the way we work, with some travel expected. English fluency is required and familiarity with SAP is advantageous.