Customer Operation Junior Specialist

Wella International; Województwo łódzkie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work model

Shorter Fridays

Remote work from EU up to 30 days

Birthday day off

Luxmed medical coverage

Life insurance

Lunch card

Multisport card

Commute support

Team bonding events

Product samples

Bonuses for life events

Job summary

Wella Operations US LLC is hiring a Junior Customer Operation Specialist for our EMEA Order to Cash team in Łódź. The role is hybrid (2 days on site) and involves supporting the order cycle, handling customer queries, and collaborating with Sales, Supply Chain, and Accounts Receivable.

You will join a newly established team and help shape the way we work, with some travel expected. English fluency is required and familiarity with SAP is advantageous.

Qualifications

• Fluent English is a must.
• 0-6 months of relevant Customer Service experience.
• Analytical mindset with attention to detail.

Responsibilities

• Act as the main contact for your customer portfolio.
• Build and maintain relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient deliveries.
• Take ownership of customer service quality.
• Meet KPIs.

Skills

Fluency in English

Customer service mindset

Strong communication

Tools

Excel

SAP

Job description

Position Title: Customer Operation Junior Specialist

Hybrid: 2 days on site

Reports to: Customer Operation Senior Manager

ABOUT THE ROLE

Ready to start your career in Customer Operation and make an impact on the customer experience?

We’re looking for a Junior Customer Operation Specialist to join our growing EMEA Order to Cash team at our SSC in Łódź.

You’ll support the order cycle, respond to customer queries and work with Sales, Supply Chain and Accounts Receivable. This is a great opportunity to learn, develop your skills and gain experience in an international environment.

You’ll be joining a newly established team and helping shape the way we work from the beginning.

Some business travel may be required, with further details shared during the recruitment process.

WHAT YOU WILL DO

• Act as the main point of contact for your customer portfolio.
• Build andmaintainstrong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimizelogisticsfor efficient and cost-effective deliveries.
• Take full ownership of customer service quality.
• Ensure the Key Performance Indicators(KPIs)aremet

WHAT WE WANT YOU TO BRING ALONG

• Fluency in Englishis must have
• A minimum 0-6 months of relevant experiencein Customer Service
• Knowledge of MS Office tools (Excel), SAP Desirable
• Customer-focused and relationship-oriented.
• Strong communicationand interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Comfortablecollaboratingwith remote colleaguesand customers
• Proactive, adaptable, and resilient under pressure.
• Ability to work across cultures with all levels of organization as well as withdifferent functions
• Additional European language skills would be an advantage

WHAT WE OFFER

At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer:

• A flexible hybrid work model with the bonus of shorter Fridays all year long.
• A birthday gift of a day off—spend it with those who matter most!
• The freedom to work remotely from EU for up to 30 days annually.
• A day off for every full year with us (up to five extra days) to celebrate your dedication.
• Comprehensive Luxmed medical coverage.
• Life insurance to keep you and your loved ones protected.
• A lunch card to fuel your productivity.
• A Multisport card to keep you active and healthy.
• Support for your commute (public transport).
• Exciting product gifts four times a year and opportunities to sample new products.
• Funding for team bonding and integration activities.
• Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.

WHO WE ARE

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world ’ s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities,experiencesand backgrounds creates an environment that produces extraordinary results.