Junior Customer Operations Specialist - Hybrid with Remote EU

Wella International; Łódź; Hybrid; PLN 36,000 - 48,000; Full time

Benefits offered by this job

Flexible hybrid work model

Birthday day off

Luxmed medical coverage

Life insurance

Lunch card

Multisport card

Commute support

Job summary

Wella Company in Łódź, Poland is hiring a Junior Customer Operation Specialist to join the EMEA Order to Cash team at the SSC in Łódź. You will support the order cycle, answer customer queries, and collaborate with Sales, Supply Chain, and Accounts Receivable to ensure smooth operations.

This role offers a hybrid work model (2 days on site) and an international environment where you can learn, grow, and shape how we work from the start. Some travel may be required as the team expands.

Qualifications

• Fluent English is a must.
• 0–6 months of relevant customer service experience.
• Knowledge of MS Excel; SAP is desirable.
• Customer-focused with strong interpersonal skills.

Responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take ownership of customer service quality.
• Ensure KPIs are met.

Skills

Fluency in English

Customer service

Communication skills

Analytical mindset

Tools

SAP

Excel

Job description

Wella Company in Łódź, Poland is hiring a Junior Customer Operation Specialist to join the EMEA Order to Cash team at the SSC in Łódź. You will support the order cycle, answer customer queries, and collaborate with Sales, Supply Chain, and Accounts Receivable to ensure smooth operations.

This role offers a hybrid work model (2 days on site) and an international environment where you can learn, grow, and shape how we work from the start. Some travel may be required as the team expands.