Junior Customer Operations Specialist – Hybrid

Wella Company; Łódź; Hybrid; PLN 25,000 - 35,000; Full time

Benefits offered by this job

Flexible hybrid work model

Luxmed medical coverage

Life insurance

Lunch card

Multisport card

Commuting support

Job summary

Wella Company in Łódź, Poland is seeking a Junior Customer Operation Specialist to join the EMEA Order to Cash team. You will support the order cycle, respond to customer queries and coordinate with Sales, Supply Chain and Accounts Receivable in a growing SSC.

This hybrid role requires English fluency and a customer-focused mindset. You will gain international experience, learn SAP order processing, and contribute to on-time deliveries while building relationships across cultures.

Qualifications

• Fluency in English is must have.
• 0-6 months of relevant experience in Customer Service.
• Knowledge of MS Office tools (Excel) and SAP desirable.
• Customer-focused and relationship-oriented.
• Strong communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Comfortable collaborating with remote colleagues and customers.
• Proactive, adaptable, and resilient under pressure.
• Ability to work across cultures with all levels of the organization.

Responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient deliveries.
• Take full ownership of customer service quality.
• Ensure KPIs are met.

Skills

English fluency

Customer service

Tools

Excel

SAP

Job description

Wella Company in Łódź, Poland is seeking a Junior Customer Operation Specialist to join the EMEA Order to Cash team. You will support the order cycle, respond to customer queries and coordinate with Sales, Supply Chain and Accounts Receivable in a growing SSC.

This hybrid role requires English fluency and a customer-focused mindset. You will gain international experience, learn SAP order processing, and contribute to on-time deliveries while building relationships across cultures.