Customer Operation Junior Specialist

Wella Company; Łódź; Hybrid; PLN 36,000 - 48,000; Full time

Benefits offered by this job

Flexible hybrid work model

Birthday day off

Luxmed medical coverage

Life insurance

Lunch card

Multisport card

Commute support

Job summary

Wella Company in Łódź, Poland is hiring a Junior Customer Operation Specialist to join the EMEA Order to Cash team at the SSC in Łódź. You will support the order cycle, answer customer queries, and collaborate with Sales, Supply Chain, and Accounts Receivable to ensure smooth operations.

This role offers a hybrid work model (2 days on site) and an international environment where you can learn, grow, and shape how we work from the start. Some travel may be required as the team expands.

Qualifications

• Fluent English is a must.
• 0–6 months of relevant customer service experience.
• Knowledge of MS Excel; SAP is desirable.
• Customer-focused with strong interpersonal skills.

Responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take ownership of customer service quality.
• Ensure KPIs are met.

Skills

Fluency in English

Customer service

Communication skills

Analytical mindset

Tools

SAP

Excel

Job description

Position Title: Customer Operation Junior Specialist

Location: Łódź, Poland

Hybrid: 2 days on site

Reports to: Customer Operation Senior Manager

About The Role

Ready to start your career in Customer Operation and make an impact on the customer experience?

We’re looking for a Junior Customer Operation Specialist to join our growing EMEA Order to Cash team at our SSC in Łódź.

You’ll support the order cycle, respond to customer queries and work with Sales, Supply Chain and Accounts Receivable. This is a great opportunity to learn, develop your skills and gain experience in an international environment.

You’ll be joining a newly established team and helping shape the way we work from the beginning.

Some business travel may be required, with further details shared during the recruitment process.

What You Will Do

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.
• Ensure the Key Performance Indicators (KPIs) are met

What We Want You To Bring Along

• Fluency in English is must have
• A minimum 0-6 months of relevant experience in Customer Service
• Knowledge of MS Office tools (Excel), SAP Desirable
• Customer-focused and relationship-oriented.
• Strong communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Comfortable collaborating with remote colleagues and customers
• Proactive, adaptable, and resilient under pressure.
• Ability to work across cultures with all levels of organization as well as with different functions
• Additional European language skills would be an advantage

What We Offer

At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer:

• A flexible hybrid work model with the bonus of shorter Fridays all year long.
• A birthday gift of a day off—spend it with those who matter most!
• The freedom to work remotely from EU for up to 30 days annually.
• A day off for every full year with us (up to five extra days) to celebrate your dedication.
• Comprehensive Luxmed medical coverage.
• Life insurance to keep you and your loved ones protected.
• A lunch card to fuel your productivity.
• A Multisport card to keep you active and healthy.
• Support for your commute (public transport).
• Exciting product gifts four times a year and opportunities to sample new products.
• Funding for team bonding and integration activities.
• Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.

Who We Are

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world ’ s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo