Junior Customer Operations Specialist - Hybrid (EMEA)

Wella Operations US LLC; Łódź; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid work model

Shorter Fridays (year-round)

EU remote work up to 30 days/year

Birthday day off

Luxmed medical coverage

Life insurance

Lunch card

Multisport card

Transit support

Product sample gifts

Team bonding funding

Bonuses for special moments

Long-service bonuses

Job summary

Wella Company in Łódź is hiring a Junior Customer Operation Specialist to join the EMEA Order to Cash team. The role blends on-site collaboration with hybrid work and focuses on supporting the order cycle, responding to customer queries, and coordinating with Sales, Supply Chain and Accounts Receivable.

This position offers learning opportunities in an international environment and may involve travel. English fluency and basic SAP/Excel skills are valued as you gain experience.

Qualifications

• Fluency in English is a must-have.
• 0-6 months of relevant experience in Customer Service.
• Knowledge of MS Office tools (Excel) and SAP is desirable.
• Customer-focused and relationship-oriented.

Responsibilities

• Act as the main contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.
• Ensure the KPI targets are met.

Skills

English fluency

Customer focus

SAP knowledge

Excel skills

Tools

SAP

MS Office

Job description

Wella Company in Łódź is hiring a Junior Customer Operation Specialist to join the EMEA Order to Cash team. The role blends on-site collaboration with hybrid work and focuses on supporting the order cycle, responding to customer queries, and coordinating with Sales, Supply Chain and Accounts Receivable.

This position offers learning opportunities in an international environment and may involve travel. English fluency and basic SAP/Excel skills are valued as you gain experience.