Italian-Speaking Customer Support Specialist - Hybrid

EMD Group; Wrocław; Hybrid; PLN 60,000 - 70,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Lunch card

Paid time off

Job summary

EMD Group is seeking a Customer Support Representative in Wroclaw. You will be the primary contact for customers, handling inquiries via phone, email, and web, and managing the full order cycle in a dynamic international team.

You will collaborate with Commercial, Finance and Distribution teams, learning ERP tools like SAP, Oracle, and Salesforce, while maintaining high-quality service in a hybrid work setup with standard CET hours.

Qualifications

• Very good command of Italian and good command of English are essential
• Focus on producing accurate, high-quality work and ownership of customer interactions
• Able to learn and master ERP systems quickly (SAP, Oracle, Salesforce)

Responsibilities

• Be the primary contact for customers via phone, email and web channels
• Own the full order cycle—from entry to shipping documentation
• Collaborate with Commercial, Finance and Distribution teams to ensure smooth interactions

Skills

Italian

English

Customer service

Tools

SAP

Oracle

Salesforce

Job description

EMD Group is seeking a Customer Support Representative in Wroclaw. You will be the primary contact for customers, handling inquiries via phone, email, and web, and managing the full order cycle in a dynamic international team.

You will collaborate with Commercial, Finance and Distribution teams, learning ERP tools like SAP, Oracle, and Salesforce, while maintaining high-quality service in a hybrid work setup with standard CET hours.