Junior Collections Specialist with Slovene

Deloitte Central Europe; Poland; On-site; PLN 148,116 - 190,435; Full time

Benefits offered by this job

Stable job in multinational company

Flexible hybrid model

Professional development opportunities

Structured onboarding process

Friendly organizational culture

Job summary

Deloitte Central Europe is seeking a Collections Associate in Poland to manage overdue accounts and maintain accurate records. The successful candidate will ensure timely collections while fostering positive customer relationships. Key responsibilities include defining payment plans, resolving disputes, and collaborating with internal teams. The role requires proficiency in English and Slovene, with experience in finance customer service or accounts receivable. A stable job with a flexible hybrid working model and opportunities for professional development is offered.

Qualifications

• 0–2 years of experience in Finance Customer Service or Accounts Receivable roles.
• Solid understanding of the Accounts Receivable process.
• Hands-on experience with accounting systems.

Responsibilities

• Proactively contact customers with past-due accounts.
• Work with customers to manage payment plans.
• Keep detailed records of collection activities.
• Resolve billing discrepancies.
• Collaborate with internal teams to improve processes.
• Prepare regular reports on collection activities.
• Ensure compliance with company policies.

Skills

Verbal communication skills

Written communication skills

Analytical mindset

Attention to detail

Customer service skills

Proficiency in English

Proficiency in Slovene

Tools

SAP

Oracle

Microsoft Office

Job description

Who we are looking for

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end‑to‑end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands‑on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (B2) and Slovene (C1) required to effectively support a global customer base.

Your future role

We are seeking a motivated and experienced Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collection’s environment. The ideal candidate is persistent, detail‑oriented, and possesses strong communication skills.

Key Responsibilities

• Manage Overdue Accounts: Proactively contact customers with past‑due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations.

What we offer

• Stable job in multinational company based on employment contract.
• Working in flexible hybrid model – 3 office days and 2 remote days per week.
• Great opportunity for professional development (individual training plan, soft skills and technical trainings).
• Structured onboarding process and Buddy program for new joiners.
• Open and friendly organizational culture based on the pillars of well‑being and diversity and inclusion.