AR Disputes Specialist with Slovene

Deloitte Central Europe; Poland; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid model (3 office days, 2 remote days)

Individual training plan

Structured onboarding process

Buddy program

Job summary

Deloitte Central Europe is seeking an experienced Accounts Receivable Specialist in Poland to manage customer deductions and disputes. The ideal candidate will have 2–4 years of experience in Customer Service or finance operations, demonstrating strong analytical skills and proficiency in ERP systems such as SAP and Oracle. The role includes managing complex disputes, performing deep-dive investigations, and mentoring junior team members. Benefits include a stable job, a flexible hybrid work model, and opportunities for professional development.

Qualifications

• 2–4 years of experience in Customer Service or related finance operations.
• Advanced analytical and root cause analysis skills.
• Ability to manage priorities independently.

Responsibilities

• Manage a portfolio of moderately complex disputes/deductions.
• Conduct deep-dive research to validate claims.
• Serve as an escalation point for analysts.

Skills

Customer Service experience

Analytical skills

Knowledge of ERP systems

Communication skills

Problem-solving skills

Negotiation skills

Tools

SAP

Oracle

NetSuite

Microsoft Excel

Job description

Description & Requirements

• 2–4 years of experience in Customer Service, Accounts Receivable disputes/deductions, Order-to-Cash, billing, collections, or related finance operations/analysis.
• Solid understanding of dispute processes and how credits, write-offs, recoveries, and timing impact financial statements and period close.
• Advanced analytical and root cause analysis skills, with the ability to resolve complex discrepancies using structured problem-solving and data-driven validation.
• Strong proficiency with ERP systems and dispute tools/portals (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills.
• Ability to manage priorities independently, exercise sound judgment, and navigate approvals for exceptions and escalations.
• Advanced written and verbal communication skills, with the ability to influence cross-functional partners and negotiate professionally with customers.
• English (B2) and Slovene (B2) required to effectively support a global customer base.

Your future role

We are seeking an experienced Accounts Receivable Specialist to independently resolve moderately complex customer deductions and disputes while serving as a functional subject matter expert (SME) for dispute processes, policies, and tools. This role focuses on maximizing recovery, reducing recurrence through root cause analysis, and partnering cross-functionally to address upstream drivers that impact billing accuracy, collections outcomes, and financial reporting. The ideal candidate can handle escalations, mentor junior team members, and translate dispute insights into actionable improvements.

Key Responsibilities

• Portfolio Ownership (Complexity & Impact): Manage a portfolio of moderately complex disputes/deductions (e.g., pricing/term interpretation, compliance-related fees, multi-line invoice discrepancies, repeat offender patterns) through resolution and recovery.
• Advanced Investigation & Validation: Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes.
• Escalation & Negotiation Support: Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial.
• Financial Impact & Controls Awareness: Understand and communicate dispute impacts to accounts receivable (AR), revenue, credits, reserves/allowances, and period-close timelines; ensure outcomes follow policy and approvals.
• Documentation & Case Management Rigor: Maintain complete dispute case files (evidence, rationale, approvals, correspondence) to support audit readiness and consistent decisioning.
• Cross-Functional Partnership: Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes and prevent rework, rebills, and future disputes.
• Trend Analysis & Reporting: Track dispute drivers, cycle times, recovery rates, and aging; provide actionable insights and recommendations to reduce recurrence.
• SME & Continuous Improvement: Support updates to reason codes, playbooks, templates, and workflows; recommend control enhancements and automation opportunities.
• Mentorship: Coach analysts on investigation methods, documentation standards, prioritization, and customer communications.

What we offer

• Stable job in multinational company based on employment contract.
• Working in flexible hybrid model -3 office days and 2 remote days per week.
• Great opportunity for professional development (individual training plan, soft skills and technical trainings).
• Structured onboarding process and Buddy program for new joiners.
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.