Junior Collections Specialist with Latvian

Deloitte Central Europe; Poland; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Stable job in multinational company

Flexible hybrid working model

Professional development opportunities

Structured onboarding process

Open organizational culture

Job summary

Deloitte Central Europe is looking for a dedicated Collections Associate to join their finance team in Poland. This role involves managing accounts receivable, ensuring timely payments, and maintaining great customer relationships. The ideal candidate should have experience in finance customer service, effective communication skills, and proficiency in both English and Latvian.

As part of a flexible hybrid model, you will work in the office 3 days a week and remotely for 2 days. Deloitte offers excellent professional development opportunities, including training programs and a structured onboarding process.

Qualifications

• 0–2 years of experience in Finance Customer Service or related roles.
• Solid understanding of the Accounts Receivable process.
• Hands‑on experience with accounting systems like SAP or Oracle required.

Responsibilities

• Manage overdue accounts by contacting customers for payment.
• Define and manage payment plans with customers.
• Maintain accurate records of collection activities.
• Resolve billing discrepancies to facilitate payments.
• Collaborate with internal teams to improve collections.
• Prepare regular reports on collection activities.
• Ensure compliance with company policies and regulations.

Skills

Finance Customer Service

Analytical mindset

Communication skills

Attention to detail

SAP or Oracle proficiency

Microsoft Office applications

English (C1)

Latvian (B2)

Job description

Description & Requirements

Who we are looking for

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands‑on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (C1) and Latvian (B2) required to effectively support a global customer base.

Your future role

We are seeking a motivated Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collection’s environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills.

Key Responsibilities

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations.

What we offer

• Stable job in multinational company based on employment contract.
• Working in flexible hybrid model – 3 office days and 2 remote days per week.
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning).
• Structured onboarding process and Buddy program for new joiners.
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.