Junior Collections Specialist with Estonian

Deloitte Central Europe; Poland; On-site; PLN 127,496 - 169,995; Full time

Benefits offered by this job

Individual training plan

Access to modern training platforms (Udemy, LinkedIn Learning)

Friendly organizational culture

Job summary

Deloitte Central Europe is searching for a Collections Associate in Poland to join their dynamic finance team. The successful candidate will manage the accounts receivable portfolio, ensuring timely collection of outstanding payments while maintaining positive customer relationships.

This role requires a strong understanding of the accounts receivable process, excellent communication skills, and the ability to work effectively in a hybrid model. Deloitte values well-being and diversity, offering a structured onboarding process and various professional development opportunities.

Qualifications

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process.
• Excellent verbal and written communication skills.

Responsibilities

• Proactively contact customers with past-due accounts to secure timely payment.
• Work with customers to establish and manage effective payment plans.
• Maintain detailed and accurate records of all collection activities.

Skills

Accounts Receivable process knowledge

Communication skills

Analytical mindset

Experience with accounting systems (SAP/Oracle)

Proficiency in Microsoft Office

English (C1) and Estonian (B2)

Job description

Description & Requirements

Who we are looking for

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands‑on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (C1) and Estonian (B2) required to effectively support a global customer base.

Your future role

We are seeking a motivated Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collection’s environment. The ideal candidate is persistent, detail‑oriented, and possesses strong communication skills.

Key Responsibilities

• Manage Overdue Accounts: Proactively contact customers with past‑due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations.

What we offer

• Stable job in multinational company based on employment contract.
• Working in flexible hybrid model -3 office days and 2 remote days per week.
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning).
• Structured onboarding process and Buddy program for new joiners.
• Open and friendly organizational culture based on the pillars of well‑being and diversity & inclusion.