Junior Collections Specialist with Latvian

ACCA Careers; Łódź; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Buddy program

Well-being & inclusion culture

Job summary

Deloitte CE Business Delivery Solutions seeks a motivated Collections Associate to join our finance team and manage the accounts receivable portfolio. You will ensure timely collection of payments while maintaining positive customer relationships and adherence to AR processes. Strong communication and problem-solving skills are essential.

The role offers a hybrid work model with opportunities for professional development and exposure to multinational clients in Central Europe.

Qualifications

• 0-2 years of experience in Finance Customer Service, Collections, or AR roles.
• Solid understanding of AR process: invoicing, cash application, reconciliation.
• Excellent verbal and written communication with internal/external stakeholders.
• Hands-on experience with SAP or Oracle and MS Office.
• Strong analytical mindset with high accuracy and attention to detail.
• English (C1) and Latvian (B2) proficiency for global support.

Responsibilities

• Manage overdue accounts and proactively pursue timely payments.
• Define payment plans and monitor terms with customers.
• Maintain accurate records of collection activities and commitments.
• Resolve disputes and investigate billing discrepancies.
• Collaborate with sales and service teams to resolve issues.
• Prepare reports on collection activity, account status, and risks.
• Ensure compliance with company policies and regulations.

Skills

Accounts Receivable

Communication skills

Analytical thinking

Attention to detail

English (C1)

Latvian (B2)

SAP

Oracle

MS Office

Tools

SAP

Oracle

MS Office

Job description

• 0-2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands-on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (C1) and Latvian (B2) required to effectively support a global customer base.

Description & Requirements

Who we are looking for

• 0-2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands-on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (C1) and Latvian (B2) required to effectively support a global customer base.

Your future role

We are seeking a motivated Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collection's environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills.

Key Responsibilities

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations

What We Offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits:

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

About The Team

The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting service