Collections Specialist with Estonian

Deloitte Central Europe; Poland; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Stable job in multinational company

Flexible hybrid working model

Professional development opportunities

Structured onboarding process

Friendly organizational culture

Attractive benefits

Job summary

Deloitte Central Europe is looking for a Collections Specialist in Poland to independently manage an accounts receivable portfolio. This role involves developing collection strategies, managing escalations, and mentoring team members to optimize cash flow and reduce delinquency.

The ideal candidate should have experience in finance customer service, excellent analytical skills, and proficiency in ERP systems like SAP or Oracle.

The position offers a hybrid work model with attractive benefits and opportunities for professional development.

Qualifications

• 2-4 years of experience in finance customer service or a related field.
• Understanding of collections impact on cash flow and account receivables.
• Ability to manage escalations and recommend actions.

Responsibilities

• Independently manage a moderately complex accounts receivable portfolio.
• Develop account-level collection strategies for timely payment.
• Serve as an escalation point for customer negotiations.

Skills

Finance customer service experience

Analytical and problem-solving skills

Proficiency in ERP/AR systems

Excellent communication skills

Proficiency in English (C1)

Proficiency in Estonian (B2)

Tools

SAP

Oracle

NetSuite

Microsoft Excel

Job description

Description & Requirements

Who we are looking for

• 2–4 years of experience in finance customer service, or a related field; experience in collections, accounts receivable, or order‑to‑cash processes is preferred.
• Understanding of collections’ impact on cash flow, AR aging, allowances/reserves, write‑offs, and close outcomes.
• Strong analytical and problem‑solving skills with the ability to identify delinquency drivers, prioritize accounts effectively, and resolve complex payment issues.
• Proficiency in ERP/AR systems (e.g., SAP, Oracle, NetSuite) and strong Microsoft Excel skills.
• Ability to work independently, manage escalations, and recommend actions aligned with company policies and approval frameworks.
• Excellent verbal and written communication skills with the ability to negotiate professionally and collaborate with cross‑functional teams.
• Proficiency in English (C1) and Estonian (B2) is required to support our global customer base.

Your future role

Join our team as Collections Specialist to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross‑functional collaboration. As Collections Specialist with Czech you will mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute‑driven payment delays.

Key Responsibilities

• Portfolio Ownership (Complexity & Impact): Independently manage a portfolio of moderately complex, higher‑risk accounts (e.g., high‑dollar balances, chronic late payers, multi‑location customers, complex terms) to drive timely payment.
• Advanced Collections Strategy: Develop account‑level collection strategies, including call cadence, prioritization, promise‑to‑pay management, and escalation thresholds, aligned with company policy and customer behavior.
• Exception & Root Cause Resolution: Investigate drivers of delinquency such as billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, and dispute volume. Coordinate corrective actions to enable timely payment.
• Escalation Management: Serve as an escalation point for analysts, leading moderately complex customer negotiations and internal alignment to remove payment blockers.
• Payment Plans & Negotiation: Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk.
• Cross‑Functional Collaboration: Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency.
• Documentation & Compliance: Maintain accurate records of contacts, commitments, and outcomes, ensuring all collections activities adhere to policies and applicable regulations.
• Reporting & Insights: Track and report portfolio KPIs, including aging, delinquency, promise‑to‑pay attainment, DSO drivers, and dispute blockers, and provide actionable recommendations to leadership.

What we offer

• Stable job in multinational company based on employment contract.
• Working in flexible hybrid model – 3 office days and 2 remote days per week.
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning).
• Structured onboarding process and Buddy program for new joiners.
• Open and friendly organizational culture based on the pillars of well‑being and diversity & inclusion.
• Attractive benefits.