Junior Collections Specialist with Lithuanian

Deloitte Central Europe; Poland; On-site; PLN 40,000 - 55,000; Full time

Benefits offered by this job

Flexible working model

Professional development opportunities

Buddy program for new joiners

Job summary

Deloitte Central Europe is seeking a motivated Collections Associate to manage their accounts receivable portfolio in Poland. The ideal candidate will have experience in Finance Customer Service and a strong understanding of the accounts receivable process.

This role involves contacting customers for timely payment, defining payment plans, resolving disputes, and collaborating with internal teams. The position offers a structured onboarding process and opportunities for professional development.

Qualifications

• 0–2 years of experience in Finance Customer Service or Accounts Receivable roles.
• Advanced proficiency in English (C1) and Lithuanian (B2).
• Solid understanding of the end-to-end Accounts Receivable process.

Responsibilities

• Proactively contact customers with past-due accounts to secure timely payment.
• Establish and manage effective payment plans and terms with customers.
• Maintain detailed and accurate records of all collection activities.

Skills

Communication skills

Analytical skills

SAP proficiency

Oracle proficiency

Microsoft Office skills

Job description

Description & Requirements

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands‑on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (C1) and Lithuanian (B2) required to effectively support a global customer base.

Your future role

We are seeking a motivated Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collections environment. The ideal candidate is persistent, detail‑oriented, and possesses strong communication skills.

Key Responsibilities

• Manage Overdue Accounts: Proactively contact customers with past‑due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model – 3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well‑being and diversity & inclusion.