Support Engineer with English

Stefanini EMEA; Kraków; On-site; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Private medical

Soft skills training

Flexible benefits budget

Referral bonuses

Extra vacation days

Job summary

Stefanini EMEA in Kraków is seeking a Support Engineer (L1) with fluent English to assist clients by phone and email, troubleshoot hardware, software, and network issues, and document cases in our ticketing system. The role requires a 24/7 shift rotation and a willingness to learn.

The position offers a hybrid work model with two days in the Cracow office, a chance to grow in IT support, and a range of benefits including medical coverage and training opportunities.

Qualifications

• Advanced English skills for native-level communication.
• Willingness to work in a 24/7 shift rotation including nights and weekends.
• Strong written and oral communication abilities.
• Previous customer service or IT support experience is advantageous.
• Openness to a hybrid work model with two days in Cracow office.

Responsibilities

• Provide support to clients via email and phone for technical issues.
• Log in remotely to clients' computers to resolve software issues.
• Document issues daily in the ticketing system.
• Troubleshoot hardware, software and network problems.
• Escalate issues to higher support levels when needed.
• Assist clients with all necessary information.

Skills

Fluent English

Customer service

IT support experience

Team player

Strong communication

Willingness to learn

Hybrid work understanding

24/7 shift readiness

Job description

Job Description

Are you an

Are you an English speaker looking for a job where you can utilize your skills? Are you looking for your first job in IT or maybe a change in current role? This role might be for you! We are currently looking for a Support Engineer (L1) with English to join our Team in Cracow.

Imagine a day at Stefanini - Take a look!

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues;
• Log remotely to the client's computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Job Requirements

• Advanced English skills, as role require communication with native speakers;
• Available to work in a 24/7 shift rotation, including nights and weekends;
• Ready to learn new information and aquire new skills;
• A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Strong written and oral communication skills;
• Previous successful customer service experience or IT Support experience is considered a strong advantage;
• Openness to work in hybrid model 2 days from the office in Cracow.

What Do We Offer

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program;
• Special referral bonuses for recommending qualified candidates;
• Extra vacation days;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.

Key Points to Remember

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.