ITSM Business Analyst – Jira & Process Automation

Transition Technologies PSC; Polska; Ibrido; PLN 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Transition Technologies PSC is seeking a Junior ITSM Business/Systems Analyst in Poland. You will analyze client needs, conduct workshops, gather and document requirements, and translate them into Jira Service Management configurations.

You will model processes, design workflows, and collaborate with consultants, admins and developers to ensure the solution meets the requirements during implementation. English B2+ required.

Competenze

• Experience in business or systems analysis (1–2 years) or potential to develop in this direction.
• Basic knowledge of ITIL / IT Service Management concepts.
• Ability to gather, analyze, and structure requirements.
• Strong communication skills and confidence in communicating with clients in Polish.
• English proficiency at a minimum B2 level.
• Analytical thinking and problem-solving skills.
• Willingness to learn and develop skills in analysis and ITSM.
• Basic knowledge of Jira Software, Jira Service Management, and Confluence.

Mansioni

• Analyzing client needs and processes in the area of ITSM.
• Conducting workshops and interviews with clients and stakeholders.
• Gathering, analyzing, and clarifying requirements.
• Modeling and documenting processes.
• Translating business requirements into solutions in Jira Service Management.
• Designing workflows, forms, and automations.
• Collaborating with consultants, administrators, and developers.
• Preparing analytical documentation.
• Supporting clients during the implementation phase and verifying that the solution meets the requirements.

Conoscenze

Business analysis

ITIL knowledge

Requirements gathering

Communication with clients

Analytical thinking

Jira/JSM basics

Strumenti

Jira Software

Jira Service Management

Confluence

Descrizione del lavoro

Transition Technologies PSC is seeking a Junior ITSM Business/Systems Analyst in Poland. You will analyze client needs, conduct workshops, gather and document requirements, and translate them into Jira Service Management configurations.

You will model processes, design workflows, and collaborate with consultants, admins and developers to ensure the solution meets the requirements during implementation. English B2+ required.