Italian-Speaking Collections Specialist (O2C)

HEINEKEN Krakow

Kraków

On-site

PLN 100,000 - 145,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

HEINEKEN Kraków is seeking an Order to Cash Specialist to join our Finance team. You will manage customer ledgers, support collections, and act as a business partner to OpCos, ensuring accurate data and timely resolutions.

The ideal candidate has Italian at C1, English at B2+, strong analytical and communication skills, and hands-on experience with SAP and OTC processes within a multinational environment. You will contribute to process improvements and maintain documentation, while upholding

Qualifications

Fluent Italian at C1 level.
English at least B2.
Strong customer focus and communication skills.
Experience in end-to-end OTC processes.
Knowledge of logistics in a multinational setting.
Proven written and verbal communication with diverse stakeholders.

Responsibilities

Manage the Customer Ledger and meet collection targets.
Act as a Business Partner to OpCos for collections and disputes.
Build strong customer relationships and handle inquiries with high service level.
Identify held orders and credit limit issues per policy.
Proactively analyze disputes to resolve root causes and prevent recurrence.
Drive process improvements using analytic and digital skills.
Collaborate with HGSS teams to ensure process compliance.
Provide updates to Team Leader on progress and opportunities.
Commit to personal development in finance skills and business knowledge.
Maintain adherence to controls, policies and documentation.