Italian-Speaking Collections Specialist (O2C)

HEINEKEN Global Shared Services; Kraków; On-site; PLN 78,000 - 123,000; Full time

Job summary

HEINEKEN Kraków, part of HEINEKEN Global Shared Services, is seeking an Order to Cash Specialist to support our international business. You will manage cash collection, act as a finance partner for OpCos, and resolve disputes with data-driven insights.

The role requires Italian C1, English B2, strong communication, and solid Excel/SAP skills. You will contribute to process improvements and collaborate across multinational teams to drive value and compliance.

Qualifications

• Italian at C1 level or higher.
• English at B2 level or higher.
• Strong customer focus and communication skills.
• Solid negotiation and influencing skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage Customer Ledger and ensure accuracy of collections targets.
• Act as Finance Partner to OpCos with data support for disputes.
• Build and maintain strong customer relationships; handle inquiries with high service level.
• Identify and resolve held orders and credit limit issues per policy.
• Proactively analyze disputes: root causes, resolution, recurrence prevention.
• Drive process improvements using analytical and digital skills for efficiency.
• Collaborate with HGSS teams to ensure process compliance and standards.
• Provide regular progress updates to Team Leader; escalate when needed.

Skills

Italian (C1)

English (B2+)

Customer focus

Negotiation

Analytical skills

Order to Cash

Logistics knowledge

Root cause analysis

Stakeholder communication

Multinational experience

Finance behaviours

Tools

SAP

Heiflow

Excel

Word

PowerPoint

Job description

HEINEKEN Kraków, part of HEINEKEN Global Shared Services, is seeking an Order to Cash Specialist to support our international business. You will manage cash collection, act as a finance partner for OpCos, and resolve disputes with data-driven insights.

The role requires Italian C1, English B2, strong communication, and solid Excel/SAP skills. You will contribute to process improvements and collaborate across multinational teams to drive value and compliance.