Collections Specialist with Italian

HEINEKEN Krakow; Kraków; On-site; PLN 100,000 - 145,000; Full time

Job summary

HEINEKEN Kraków is seeking an Order to Cash Specialist to join our Finance team. You will manage customer ledgers, support collections, and act as a business partner to OpCos, ensuring accurate data and timely resolutions.

The ideal candidate has Italian at C1, English at B2+, strong analytical and communication skills, and hands-on experience with SAP and OTC processes within a multinational environment. You will contribute to process improvements and maintain documentation, while upholding

Qualifications

• Fluent Italian at C1 level.
• English at least B2.
• Strong customer focus and communication skills.
• Experience in end-to-end OTC processes.
• Knowledge of logistics in a multinational setting.
• Proven written and verbal communication with diverse stakeholders.

Responsibilities

• Manage the Customer Ledger and meet collection targets.
• Act as a Business Partner to OpCos for collections and disputes.
• Build strong customer relationships and handle inquiries with high service level.
• Identify held orders and credit limit issues per policy.
• Proactively analyze disputes to resolve root causes and prevent recurrence.
• Drive process improvements using analytic and digital skills.
• Collaborate with HGSS teams to ensure process compliance.
• Provide updates to Team Leader on progress and opportunities.
• Commit to personal development in finance skills and business knowledge.
• Maintain adherence to controls, policies and documentation.

Skills

Order to Cash

Customer focus

Communication skills

Negotiation skills

Analytical thinking

Problem solving

Excel

SAP

PowerPoint

Heiflow

Multinational experience

Logistics knowledge

Tools

SAP

Heiflow

Excel

PowerPoint

Job description

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• managing the Customer Ledger, ensuring accuracy and achievement of collection targets
• acting as a Business Partner to OpCos (e.g., Sales, Customer Service, Pre-Legal Collectors) by providing accurate data and supporting effective collections and disputes resolution
• building and maintaining strong customer relationships, handling calls and queries while ensuring a high level of service
• identifying and resolving held orders and credit limit issues in line with credit policy
• proactively managing disputes: analyzing root causes, resolving issues, and preventing recurrence
• driving process improvements using analytical and digital skills to enhance insights and efficiency
• collaborating with other HGSS teams to ensure compliance with processes and standards
• providing regular updates to the Team Leader on progress, challenges, and opportunities
• taking ownership of personal development in finance skills and business knowledge
• ensuring adherence to process controls, policies, and compliance, suggesting improvements where needed
• maintaining accurate and up-to-date process documentation.

You are a good candidate if you have:

• Italian on at least C1 level
• English B2 or better
• strong customer focus and communication skills
• solid negotiation and influencing skills, with the ability to handle resistance effectively
• strong analytical and problem-solving abilities
• good understanding of the end-to-end Order to Cash process
• business knowledge, including logistics
• ability to identify root causes and translate them into improvements
• proven experience in written and verbal communication across diverse stakeholders
• experience working in a multinational environment (including Shared Services Centres)
• mindset and behaviours aligned with HEINEKEN Finance Behaviours
• strong practical skills in Excel, Word, PowerPoint, SAP, Heiflow.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.