IT Support Engineer - Poland

Sungrow Europe - Welcome traveler!; Wrocław; On-site; PLN 180,000 - 240,000; Full time

Job summary

Sungrow in Wrocław is seeking an IT Support Engineer to ensure stable operation of factory and office IT systems. You will deploy, maintain and respond to incidents for production IT infrastructure, provide on-site troubleshooting during critical periods, and support Windows, macOS and Linux environments.

Additional responsibilities include end-user device support, network basics, CCTV and access control, and collaboration with HQ IT teams to promote standardization and security.

Qualifications

• Bachelor degree in CS, IT or related field.
• 3+ years in IT support or infra operations, preferably manufacturing.
• Familiar with Windows AD domain management and basic Linux admin.
• Able to analyze and resolve end-user and network issues.
• Strong service mindset and prioritization in a factory environment.

Responsibilities

• Deploy, maintain, and respond to incidents for factory IT systems.
• Provide on-site IT support during critical production periods.
• Install, configure and troubleshoot Windows, macOS, and Linux.
• Support end-user devices and office equipment.
• Assist with factory network environment, CCTV, access control, and AV systems.
• Collaborate with HQ/regional IT teams to promote standardization and security.

Skills

End-user support

On-site troubleshooting

English proficiency

Polish language (nice)

Network fundamentals

Education

Bachelor’s degree in Computer Science or related field

Tools

Active Directory

Linux

Networking basics (TCP/IP, VPN, LAN/WAN)

Job description

Your mission

Hello there and a warm welcome to Sungrow! We’re thrilled to introduce a key role that connects our cutting-edge technology with the stable operation of our production and office systems, the IT Support Engineer.

Curious what this is all about? Let’s dive right in:

• Deploy, maintain, and respond to incidents for factory information systems and IT infrastructure.
• Provide crucial IT support during critical production periods, including on-site troubleshooting.
• Install, configure, maintain, and troubleshoot Windows, macOS, and Linux operating systems.
• Support employee end-user devices (computers, phones, mobile devices) and office equipment.
• Assist in maintaining the factory network environment, including switches, routers, and wireless networks.
• Provide support for meeting room IT equipment and AV systems.
• Support factory smart systems, including CCTV, access control, and time & attendance systems.
• Collaborate with HQ or regional IT teams to promote standardization and security.

Your profile

All right, all right, that was intriguing, wasn’t it? Now, in order to fit in this role, and be happy for a long time, your ideal background should look a lot like this:

• Bachelor’s degree or above in Computer Science, IT, or a related field.
• At least 3 years of experience in IT support or infrastructure operations, preferably in manufacturing.
• Familiarity with Windows Active Directory domain management and basic Linux administration.
• Ability to independently analyze and resolve end-user and network issues.
• Solid understanding of basic networking concepts (TCP/IP, VPN, LAN/WAN).
• Strong service mindset, adaptable to a factory environment, and skilled in prioritizing issues.
• English reading and writing skills (C1); spoken English is a plus.
• Knowledge of Polish or other European languages is a plus.

Why us?

Join a dynamic workplace in the solar sector where you'll be instrumental in ensuring the smooth operation of our factory's IT systems, contributing directly to our mission of providing clean power for all. You'll work within an international team, gaining opportunities for technical knowledge enhancement and contributing to a rapidly growing industry. We offer an adequate salary and an attractive bonus package.