IT Support Specialist — Office-Based with Mentorship

Medpace; Województwo mazowieckie; On-site; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

On-site office

Training programs

Social events

Job summary

Medpace in Warsaw is seeking an IT Support Specialist to join our office-based team. In this role you will manage user accounts, troubleshoot hardware and software, and provide timely resolution to end users.

You will collaborate with an international IT group, support a range of devices and systems, and maintain documentation. English proficiency and a customer-focused mindset are essential. This full-time position offers on-site work with growth and training opportunities.

Qualifications

• Manage user accounts across network, email and applications.
• Provide end-user support for IT equipment and software.
• Identify and resolve technical problems and document outcomes.

Responsibilities

• Administrate user accounts for network, e‑mail, and applications.
• Provide end-user IT support for Medpace hardware and software.
• Identify, research and resolve technical problems.
• Respond to IT tickets via phone, e-mail, or requests.
• Document, track and monitor problems to ensure timely resolutions.
• Collaborate with regional/global IT team members.

Skills

User account management

Technical support

End-user assistance

English proficiency

Tools

Active Directory

Windows OS

MS Office

Job description

Medpace in Warsaw is seeking an IT Support Specialist to join our office-based team. In this role you will manage user accounts, troubleshoot hardware and software, and provide timely resolution to end users.

You will collaborate with an international IT group, support a range of devices and systems, and maintain documentation. English proficiency and a customer-focused mindset are essential. This full-time position offers on-site work with growth and training opportunities.