IT Support (Warsaw, Poland)

Medpace; Województwo mazowieckie; On-site; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

On-site office

Training programs

Social events

Job summary

Medpace in Warsaw is seeking an IT Support Specialist to join our office-based team. In this role you will manage user accounts, troubleshoot hardware and software, and provide timely resolution to end users.

You will collaborate with an international IT group, support a range of devices and systems, and maintain documentation. English proficiency and a customer-focused mindset are essential. This full-time position offers on-site work with growth and training opportunities.

Qualifications

• Manage user accounts across network, email and applications.
• Provide end-user support for IT equipment and software.
• Identify and resolve technical problems and document outcomes.

Responsibilities

• Administrate user accounts for network, e‑mail, and applications.
• Provide end-user IT support for Medpace hardware and software.
• Identify, research and resolve technical problems.
• Respond to IT tickets via phone, e-mail, or requests.
• Document, track and monitor problems to ensure timely resolutions.
• Collaborate with regional/global IT team members.

Skills

User account management

Technical support

End-user assistance

English proficiency

Tools

Active Directory

Windows OS

MS Office

Job description

Join our growing team in Warsaw and take your IT support (fully office-based) career to the next level! As an IT Support Specialist, you'll have the opportunity to work with cutting-edge technologies, collaborate with international colleagues and develop your skills in a dynamic and global environment. This is a fully office-based position.

Responsibilities

• Administrate user accounts for network, e-mail, and other applications
• Provide support to end users on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications
• Identify, research and resolve technical problems of IT equipment and software applications
• Respond to IT tickets, telephone calls, e-mails, and requests for technical support
• Document, track, and monitor problems to ensure timely resolutions.
• Communicate and collaborate with a regional/global IT team members.

We kindly ask to send applications in English.

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.

Why Medpace?

When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.

Purpose-Driven Work

• Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence

Collaborative Culture

• Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
• Leadership throughout Medpace is both accessible and approachable

Continuous Growth & Development

• Office based environment with on-site mentors
• Defined career paths with clear advancement opportunities
• Industry renowned onboarding and training programs designed to accelerate professional development
• Ongoing training and continuous learning opportunities throughout your career
• An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits

• Competitive compensation programs that recognize and reward performance
• Comprehensive health, wellness, retirement, and PTO benefits
• Office based culture with occasional WFH that provides flexibility for eligible positions after training
• Company-sponsored social events

Please note benefits may vary based on country.

What To Expect Next

A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.