Junior IT Support Engineer — End-User Focus (Warsaw)

Sportradar; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Multisport

Private medical insurance

Team events

Chillout room with PlayStation

Interoffice dart tournaments

English lessons

Job summary

Sportradar’s Warsaw office is seeking an End User Support Specialist to be the local IT go‑to, ensuring a smooth transition and keeping the team productive from day one. You’ll join an international End User Support team and collaborate across borders to deliver high‑quality support in a dynamic, tech‑driven environment.

You’ll own 1st/2nd line support, device setup, software installs, access management, and liaise with global IT for escalations.

Qualifications

• Hands-on experience in a similar role.
• Knowledge of Microsoft tools (Windows 11, Office 365, Azure, Intune).
• Experience with asset management tools, JAMF, TeamViewer.
• Experience with Microsoft antivirus solutions.
• Knowledge of ITSM/ticketing systems such as ServiceNow or Jira.
• Experience using AI.
• Excellent troubleshooting and communication skills, fluent in English.
• A positive, proactive attitude – you stay calm under pressure and always aim to improve the user experience.
• A self-starter who’s comfortable owning a critical function in a new, high-impact environment.
• Strong customer service skills to effectively support and communicate with users.
• Ability to work collaboratively in a remote team environment, sharing knowledge and supporting colleagues.
• Skilled in creating and maintaining documentation for processes and systems.

Responsibilities

• Provide 1st and 2nd line support for local users, troubleshooting hardware, software, and network issues.
• Own daily IT operations: device setup, software installs, and access management.
• Manage procurement, asset tracking, and liaise with global IT for escalations.
• Collaborate with distributed teams and developers to support critical systems.
• Be the friendly IT presence that keeps the Warsaw office running smoothly.
• Develop good relations with office management to ensure smooth operations.

Skills

Hands-on experience

Microsoft tools knowledge

Asset management tools

JAMF

TeamViewer

Microsoft Defender Antivirus

ITSM / ticketing systems

ServiceNow

Jira

AI experience

Troubleshooting

Communication skills

English fluency

Self-starter

Customer service

Remote collaboration

Documentation

Tools

Windows 11

Office 365

Azure

Intune

ServiceNow

Jira

JAMF

TeamViewer

Microsoft Defender Antivirus

Asset management tools

Job description

Sportradar’s Warsaw office is seeking an End User Support Specialist to be the local IT go‑to, ensuring a smooth transition and keeping the team productive from day one. You’ll join an international End User Support team and collaborate across borders to deliver high‑quality support in a dynamic, tech‑driven environment.

You’ll own 1st/2nd line support, device setup, software installs, access management, and liaise with global IT for escalations.