IT Support Specialist

Callstack.io

Wrocław

On-site

PLN 78,000 - 100,000

Full time

9 days ago

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Benefits offered by this job

Life insurance

Private healthcare

Mental health platform access

Sports card / activity allowance

Wellbeing & Development Budget

Lunch allowance

Office in Wrocław city center

Team events & workshops

Company-wide workations

Apple hardware

Job summary

Callstack.io is seeking an IT Support Specialist in Wrocław to handle day-to-day technical support for employees across macOS, Windows and Linux. You will be the first point of contact for IT issues, manage tickets in Freshservice, and coordinate device provisioning and access management.

The role blends hands-on support with asset management and process improvement. You will work with external vendors and internal teams on infrastructure and security topics, ensuring smooth operation and user

Qualifications

Minimum relevant experience in IT support, helpdesk or service desk.
Proficiency with macOS, Windows and Linux operating systems.
Hands-on experience troubleshooting hardware, software, accounts and connectivity.
Knowledge of modern IAM concepts (MDM, MFA, SSO).
Familiarity with ticketing systems; Freshservice is a plus.
Experience with Google Workspace and common SaaS tools.
Basic networking knowledge: Wi‑Fi, LAN, VPN, DNS.
Strong communication and organizational skills; user‑oriented approach.
Good command of English.

Responsibilities

Provide day-to-day IT support across macOS, Windows and Linux.
Manage IT tickets in Freshservice; document solutions.
Configure and maintain laptops, mobile devices, peripherals and conference room equipment.
Support user accounts, access, MFA and permissions.
Install and manage software and licenses; troubleshoot basic issues.
Resolve Wi‑Fi, LAN and VPN problems or escalate as needed.
Coordinate hardware repairs, warranties and vendor coordination.
Maintain IT documentation and suggest process improvements and automation.

Skills

IT Support

macOS

Windows

Linux

Troubleshooting

Hardware

Software

Accounts

Connectivity

MDM

MFA

SSO

IAM

Freshservice

Google Workspace

Wi‑Fi

LAN

VPN

DNS

Communication

Organization

User focus

English

Proactivity

Job description

Salary: 7 000 - 9 000 PLN gross (CoE)

Callstack supports and inspires top industry leaders in shipping better digital products and services to their users. We are a team of high-level experts in cross-platform development and consultancy. We co-create the technology, collaborate with the Meta team on setting the direction for the future growth of the React Native framework, and much more!

We are recognized in the React Native Community as contributors to Open Source projects, organizers of React Universe Conf, as well as speakers at international conferences. We also organize regular community meetups in our HQ in Wrocław, Poland.

We truly believe that you can get the best out of people when you give them a chance to participate and develop. At Callstack you are the one to decide in which area you want to grow, you’ll have an individual self-development budget to empower your competencies and gain new skills.
Our goal is to give every employee the opportunity to speak up and introduce their ideas to build the future together.

Join us and work with the TOP Silicon Valley and Fortune 500 companies in the USA!

We are looking for an IT Support Specialist who will join our IT team and take care of day-to-day technical support for our employees. You’ll be the first point of contact for IT-related issues, helping users with hardware, software, accounts, access, connectivity, and workplace technology.

This role combines hands-on technical support, IT asset management, user administration, and process improvement. You’ll work closely with employees across the company as well as external IT vendors and internal teams responsible for more advanced infrastructure and security topics.

As an IT Support Specialist you will:

Provide day-to-day IT support and troubleshoot issues across macOS, Windows, and Linux.
Manage IT tickets in Freshservice, keeping users informed and documenting solutions.
Prepare, configure, track, and maintain laptops, mobile devices, peripherals, and conference room equipment.
Support user accounts, access, MFA, and permissions across company tools.
Install and maintain software and manage software licenses.
Troubleshoot basic Wi-Fi, LAN, and VPN issues and escalating more complex cases.
Coordinate hardware repairs, warranties, replacements, and external IT vendors.
Maintain IT documentation and knowledge base, and identify opportunities for process improvements and automation.

You are the right candidate if you have:

Previous experience in IT Support, Helpdesk, Service Desk, or a similar role.
Good knowledge of macOS, Windows, and Linux.
Hands-on experience troubleshooting hardware, software, accounts, and connectivity.
Familiarity with MDM, MFA, SSO, and basic IAM concepts.
Experience with ticketing systems; Freshservice is a plus.
Good understanding of common SaaS tools and Google Workspace.
Basic networking knowledge, including Wi-Fi, LAN, VPN, and DNS.
Strong communication and organizational skills, with a user-focused approach.
Good English communication skills.
Proactive mindset and willingness to take ownership and improve IT processes.