Junior Service Desk Specialist

Dealz Poland Sp. z o.o.; Poznań; Hybrid; PLN 42,000 - 52,000; Full time

Benefits offered by this job

International work environment

Well-equipped office in Poznań center

Friendly working atmosphere

Opportunities for promotion and growth

Job summary

Dealz Poland Sp. z o.o. is seeking an on-site IT Support Specialist in Poznań to provide first-line support for incidents and service requests covering hardware, software, and access issues. You will diagnose basic problems, escalate where needed, and support POS systems, IT equipment, and basic network tasks.

You will maintain clear communication with users, update tickets, and contribute to knowledge base improvements while collaborating with 2nd line support and external vendors as required.

Qualifications

• 0–2 years of experience in IT Support, Service Desk, or similar role (or strong motivation to start in IT)
• Basic knowledge of Windows OS and common IT tools
• General understanding of IT hardware and basic networking concepts
• Willingness to learn and develop technical skills
• Ability to follow procedures and work in a structured environment
• Good communication skills and positive, user-oriented attitude
• Focus on delivering good user experience and building positive relationships
• Basic organizational skills

Responsibilities

• Provide first-line IT support for incidents and service requests (hardware, software, access issues)
• Diagnose and resolve basic problems or escalate more complex issues to senior team members
• Support office and retail store environments (POS systems, IT equipment, basic network issues)
• Follow standard procedures and use knowledge base articles to resolve common issues
• Communicate with users clearly and professionally, keeping them informed of ticket status
• Coordinate with 2nd line support and external vendors when needed
• Update tickets in the system and document incidents thoroughly
• Contribute to the knowledge base with improvements and documented solutions
• Assist with IT equipment setup and basic asset management tasks

Skills

Customer service

Communication skills

Troubleshooting

Willingness to learn

Tools

Windows OS

POS systems

IT diagnostics tools

Job description

• Providing first-line support for IT incidents and service requests (hardware, software, access issues)
• Diagnosing and resolving basic technical problems or escalating more complex issues to senior team members
• Supporting office and retail store environments (POS systems, IT equipment, basic network issues)
• Following standard procedures and using knowledge base articles to resolve common issues
• Communicating with users in a clear, friendly, and professional manner, ensuring a positive support experience
• Keeping users informed about ticket status and managing expectations effectively
• Building positive relationships with users and contributing to a strong, user-focused Service Desk image
• Cooperating with 2nd line support and external vendors when needed
• Updating tickets in the system and ensuring proper documentation of incidents
• Contributing to knowledge base by suggesting improvements and documenting solutions
• Supporting IT equipment setup and basic asset management tasks

Requirements

• On-site work (office-based) with occasional flexibility
• 0–2 years of experience in IT Support, Service Desk, or similar role (or strong motivation to start in IT)
• Basic knowledge of Windows OS and common IT tools
• General understanding of IT hardware and basic networking concepts
• Willingness to learn and develop technical skills
• Ability to follow procedures and work in a structured environment
• Good communication skills and positive, user-oriented attitude
• Focus on delivering good user experience and building positive relationships
• Basic organizational skills

We offer

• Opportunity to gain experience in an international work environment
• Employment stability
• Attractive compensation package
• Opportunities for promotion and professional development
• Friendly working atmosphere
• Well-equipped office in the center of Poznań