Information Technology Specialist

HCLTech; Kutno; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Glasses subsidy

Language course subsidy

Holiday bonuses

Career development

Job summary

HCLTech is seeking an IT Service Desk professional based in Poland to manage site hardware inventories, maintain CMDB records in ServiceNow, and support end users across multiple regions. You will handle incidents and collaborate with global teams to ensure timely resolutions, while upholding SLAs and contributing to continuous improvement.

The role requires strong English communication, willingness to work in a 24x7 environment, and readiness to travel occasionally.

Qualifications

• Experience with asset/inventory management, service desk or IT operations.
• Familiarity with enterprise IT tools and incident management processes.
• Strong English communication and customer-facing skills.

Responsibilities

• Assess and manage site needs for conference rooms, copiers, computer hardware and accessories inventory; maintain ServiceNow CMDB; manage incident queues to meet SLA.
• Collaborate with global service desks and regional teams to provide timely end-user support.

Skills

Technical management tools

ServiceNow Windows Autopilot

MS Endpoint Manager

MS Intune

Microsoft System Center Configuration

Azure Active Directory

Active Directory

ITIL

Tools

ITIL

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Skills

• Technical management tools
• ServiceNow Windows Autopilot
• MS Endpoint Manager
• MS Intune
• Microsoft System Center Configuration Manger
• Azure Active Directory
• Active Directory

Responsibilities

• Individual should be able to assess and keep up site needs for conference rooms, copiers, computer hardware/accessories inventory. ServiceNow CMDB maintenance, keeping local desktop incident and task queues cleared to meet established SLA’s and support for various other company activities.
• Individual will also be working with other technical specialists in the Americas, EMEA and APAC regions as well as the global service desk, remote support team and other parallel towers to bring professional and timely support to end users in the business.

Soft Skills

• Excellent communication and conversation skills (both verbal and written)
• Fluency in English (C1 level or above) is mandatory for this position. Knowledge of another European language would be an asset.
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements

• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, PC hardware
• ITIL knowledge would be an asset

Soft skills

• Shall have good verbal/written communication skills
• Should be willing to work in 24x7 environments
• From time-to-time travel opportunities may be assigned
• Incumbent should carry continual system improvement mindset and able to demonstrate in work.
• Client facing technical analysis report and presentation skills

Why Us?

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark

Benefit package

• Life insurance
• Private medical careMultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Clear career path in a growing multinational organization