Junior IT Administrator

Sterling; Kraków; Hybrid; PLN 32,000 - 52,000; Full time

Benefits offered by this job

Medicover healthcare

Medicover sport benefit systems

Social Fund

Multicafeteria with monthly allowance

Work from home allowance

Job summary

Sterling in Kraków is seeking a motivated Junior IT Administrator eager to learn and solve technical challenges while keeping our IT systems running smoothly.

You will administer Microsoft 365, provide IT support for Windows, macOS, VPN, and Intune, and help maintain security and documentation. The role offers hands-on experience across Microsoft 365, device management, and IT security, with a collaborative team culture and clear growth paths.

Qualifications

• English proficiency minimum B2
• Basic experience with Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
• Basic understanding of device management (Windows, macOS, Android, iOS)
• Familiarity with endpoint management and security concepts
• Basic knowledge of IT security principles
• Ability to troubleshoot and resolve basic IT issues through a ticketing system
• Willingness to follow procedures and document processes
• Strong communication skills and a user-oriented approach
• Willingness to learn new technologies and follow structured processes

Responsibilities

• Administer Microsoft 365 Environment: Independently manage and configure user accounts, groups, licenses, and security policies in Microsoft 365, under supervision.
• Provide IT Support: Handle IT system support for Windows, macOS, M365, VPN, and Intune, resolving common technical issues with minimal guidance and escalating complex issues when necessary.
• Endpoint Device Management: Configure, deploy, and manage endpoint devices following company policies and security standards, with oversight from senior staff.
• Monitor and Resolve Tickets: Independently monitor the ticket queue, prioritize issues, and resolve IT problems efficiently, escalating complex cases to senior team members.
• Create and Update Documentation: Independently create and maintain technical documentation and operational procedures, ensuring they are accurate and up-to-date.
• Ensure Compliance with IT Security: Assist in maintaining security standards and adhering to best practices, identifying potential vulnerabilities with guidance.

Skills

English B2

Microsoft 365 basics

Device management basics

Endpoint security concepts

IT security fundamentals

Ticket-based support

Procedures & documentation

Communication skills

Willingness to learn

PowerShell basics

Tools

Microsoft 365

Job description

Kick-start your IT career with us! We're looking for a motivated Junior IT Administrator who is eager to learn, solve technical challenges, and help keep our IT systems running smoothly.

Offer

• Medicover healthcare
• Medicover sport benefit systems
• Social Fund
• Multicafeteria system with monthly allowance to spend on abundance of offers
• Work from home allowance for ergonomic remote office
• A positive atmosphere with excellent work-life balance.
• You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

Responsibilities

• Administer Microsoft 365 Environment: Independently manage and configure user accounts, groups, licenses, and security policies in Microsoft 365, under supervision.
• Provide IT Support: Handle IT system support for Windows, macOS, M365, VPN, and Intune, resolving common technical issues with minimal guidance and escalating complex issues when necessary.
• Endpoint Device Management: Configure, deploy, and manage endpoint devices following company policies and security standards, with oversight from senior staff.
• Monitor and Resolve Tickets: Independently monitor the ticket queue, prioritize issues, and resolve IT problems efficiently, escalating complex cases to senior team members.
• Create and Update Documentation: Independently create and maintain technical documentation and operational procedures, ensuring they are accurate and up-to-date.
• Ensure Compliance with IT Security: Assist in maintaining security standards and adhering to best practices, identifying potential vulnerabilities with guidance.

Requirements

• English proficiency minimum B2 level
• Basic experience with Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
• Basic understanding of device management (Windows, macOS, Android, iOS)
• Familiarity with endpoint management and security concepts
• Basic knowledge of IT security principles
• Ability to troubleshoot and resolve basic IT issues though a ticketing system
• Willingness to follow procedures and document processes
• Strong communication skills and a user-oriented approach
• Willingness to learn new technologies and follow structured processes

Preferrable Skills, Traits, Competencies

• Basic knowledge of PowerShell for task automation (beginner level)
• Familiarity with Azure AD, Conditional Access, and MFA concepts (basic understanding)
• Basic understanding of computer networks (VPN, DNS, DHCP)
• Microsoft certifications (e.g., MS-900, MD-102) are a plus, but not required
• Basic Knowledge of WordPress