IT Support (M/K)

Experis; Polska; Hybrid; PLN 70,000 - 95,000; Full time

Benefits offered by this job

Employment contract

Hybrid working model

Private Medical Care

MultiSport Card

Life Insurance

Annual Bonus

ZFŚS – Employee Social Benefits Fund

Psychological support program

Learning & Development support

Employee Referral Program

Job summary

Experis is seeking an IT Support professional to provide remote and on-site assistance for a client in Poland. You will resolve incidents, manage service requests in ServiceNow, and collaborate with internal IT teams and vendors.

Responsibilities include configuring and deploying laptops and devices, supporting onboarding/offboarding, maintaining Active Directory/Intune/ServiceNow records, and driving great customer service with occasional travel.

Qualifications

• 4-5 years of experience in IT support or a similar role
• Fluent spoken and written English
• Ability to prioritize tasks and manage multiple issues
• Strong teamwork and collaboration skills
• Excellent customer service and communication skills
• Strong attention to detail
• Proactive problem-solving skills and ability to work independently
• Availability and responsiveness to support both office-based and remote users
• Willingness to travel occasionally when required

Responsibilities

• Provide IT support to end users, remotely and on-site
• Resolve IT incidents and service requests in ServiceNow
• Coordinate with internal IT teams and external vendors
• Monitor tickets, inform users, meet SLAs
• Support logging incidents and requests via ServiceNow portal
• Record business requirements and assist with IT solutions
• Create and maintain user guides and knowledge base articles
• Troubleshoot software and set up hardware
• Configure, deploy, and support laptops and mobile devices
• Assist onboarding/offboarding with IT equipment
• Maintain user accounts and IT assets in AD, Intune, and ServiceNow
• Assist with setup/decommissioning at offices and sites, with travel
• Participate in IT projects and team meetings
• Deliver excellent customer service and maintain high support standards

Skills

Teamwork

Customer service

Troubleshooting

Prioritization

Independent work

Tools

Active Directory

Windows 11

Microsoft 365

ServiceNow

Job description

For our client we are looking for a person for the position of IT Support (M/K).

Job Tasks

• Provide IT support to end users, both remotely and on-site when needed
• Resolve and manage IT incidents and service requests in ServiceNow, ensuring all interactions are properly recorded
• Work with internal IT teams and external vendors to resolve technical issues
• Monitor support tickets, keep users informed, and ensure issues are resolved within agreed service levels
• Help users utilize the ServiceNow portal for logging incidents and requesting IT services
• Record business requirements in ServiceNow and assist with implementing approved IT solutions
• Create and maintain user guides and knowledge base articles
• Support day-to-day IT activities, including software troubleshooting and hardware setup
• Configure, deploy, and support laptops, mobile devices, and IT accessories in line with company standards
• Support employee onboarding and offboarding by preparing and issuing IT equipment
• Maintain user accounts, devices, and IT asset records in Active Directory, Intune, and ServiceNow
• Assist with IT setup and decommissioning activities at offices and construction sites, including occasional travel
• Participate in IT projects, initiatives, and team meetings
• Deliver excellent customer service and maintain high support standards

Requirements

Must Have

• 4-5 years of experience in IT support or a similar role
• Ability to prioritize tasks and effectively manage multiple issues
• Fluent spoken and written English
• Strong teamwork and collaboration skills
• Excellent customer service and communication skills
• Strong attention to detail
• Proactive problem-solving skills and the ability to work independently
• Availability and responsiveness to support both office-based and remote users
• Willingness to travel occasionally when required

Nice to Have

• Knowledge of additional languages such as German, French, or Spanish
• Experience with ticketing systems, remote support tools, Windows 11, Microsoft 365, and Active Directory
• IT certifications such as ITIL or CompTIA

Offer

• Employment contract
• Hybrid working model
• Private Medical Care
• MultiSport Card
• Life Insurance
• Annual Bonus
• Employee Social Benefits Fund (ZFŚS)
• Free psychological support and access to a professional employee wellbeing program.
• Learning & Development Support (Higher education programs, professional training and certifications
• Employee Referral Program

The offer applies to permanent work.