Associate IT Support Specialist (Kraków, PL, 30-302)

GFT Technologies SE; Polska; On-site; PLN 73,000 - 100,000; Full time

Benefits offered by this job

Medical

Sport

Lunch subsidy

Life insurance

Online training

E-learning platform

Social events

Job summary

GFT Technologies SE in Poland seeks an Associate IT Support Specialist to provide day-to-day technical help to employees, assisting with installation, configuration, and maintenance of computers, peripherals, and software. You will support users remotely across global locations and participate in onboarding and training programs.

The role emphasizes customer-focused support, strong communication, and teamwork, with exposure to systems like Entra ID, Intune, antivirus, and MDM in a dynamic IT

Qualifications

• Knowledge of Windows 10/11.
• Knowledge of Microsoft 365 applications.
• User-focused mindset with good communication skills.
• Ability to prioritize tasks and manage multiple items.
• Strong written and spoken English skills.
• Teamwork and collaboration abilities.
• Previous experience in IT Support.
• Willingness to work under pressure.
• Experience in a similar IT Support role.

Responsibilities

• Provide end-user technical support for hardware, software, and peripherals.
• Install, configure, and maintain computers and business apps.
• Diagnose and resolve basic IT issues promptly.
• Deliver remote support to global users.
• Support systems like Microsoft Entra ID, Intune, antivirus, and MDM.
• Maintain IT equipment per established standards.
• Assist onboarding and setup for new employees.
• Train users on effective use of hardware and software.
• Collaborate with IT teams to ensure high-quality support.

Skills

Windows 10/11

Microsoft 365

User-focused

Prioritization

Communication

Teamwork

English

Work under pressure

IT Support experience

Tools

Jamf

macOS

Android

iOS

Azure

Intune

Job description

Type of contract: Employment contract

Salary range: 6500 - 9000 PLN gross

What will you do?

As an Associate IT Support Specialist, you will provide day-to-day technical support to employees, helping them with the installation, configuration, and maintenance of computers, peripheral devices, and software. You will support users remotely, troubleshoot technical issues, and gradually take part in training employees on company technologies and tools. You will also work with corporate systems and endpoint management solutions used across the organization.

Your tasks

• Provide technical support for end users regarding hardware, software, and peripheral devices
• Install, configure, and maintain computers and business applications
• Diagnose and resolve basic IT issues in a timely manner
• Deliver remote technical support to global users
• Support the operation of company systems such as Microsoft Entra ID, Intune, antivirus, and MDM solutions
• Maintain IT equipment according to established standards and procedures
• Assist in onboarding and technical setup for new employees
• Train users on the effective use of company hardware and software
• Collaborate with internal IT teams to ensure high-quality support services

Your skills

• Knowledge of Windows 10 and Windows 11
• Knowledge of Microsoft 365 applications
• User-focused mindset and willingness to provide technical support
• Ability to prioritize tasks effectively
• Very good communication skills
• Teamwork and collaboration skills
• Good English language skills, both written and spoken
• Ability to work under pressure
• Previous experience in a similar IT Support role

Nice to have

• Knowledge of macOS and Jamf
• Knowledge of mobile devices and operating systems including Android and iOS
• Ability to replace consumables and hardware components in IT equipment
• Basic knowledge of Azure and Intune

We offer

• Working in a highly experienced and dedicated team
• Benefit package tailored to your needs (medical, sport, lunch subsidy, life insurance, etc.)
• Online training and certifications
• Access to e-learning platform
• Social events