IT Support Engineer — AI-Driven, Hybrid Role

Allegro Ltd.; Województwo świętokrzyskie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid hours

30 days remote work

Annual bonus

Job summary

Allegro Ltd. in Poland is seeking an experienced IT Support Specialist to ensure smooth IT operations and support end-users across the organization.

You will handle requests via multiple channels, manage shifts, resolve authentication issues, and maintain IT tools and devices. The role emphasizes ownership, proactive problem solving, mentoring junior colleagues, and opportunities to work with AI tools to automate routine tasks.

Qualifications

• Experience delivering user support in medium to large organizations.
• Strong technical knowledge of computers, accessories and mobile devices (Android/iOS).
• Proficient with Microsoft solutions (AD, Entra ID, BitLocker, RDP) and Google Workspace.
• Excellent English communication (minimum B2) for international environments.
• Proactive, ownership-driven, with strong problem-solving and analytical thinking.

Responsibilities

• Provide end-user IT support across the organization and ensure coverage of support shifts.
• Manage daily tasks, participate in projects, and prioritize issues.
• Resolve standard technical issues including authentication problems.
• Maintain IT tools and systems; manage network devices (Wi-Fi, printers).
• Prepare and service equipment for employees.
• Automate standard processes using scripts or AI tools.
• Update and maintain the knowledge base and security protocols.
• Participate in paid on-call duty outside regular hours.
• Mentor junior team members and share best practices.

Skills

User support

Ownership mindset

Analytical thinking

English (B2)

Problem solving

Communication

Tools

Active Directory

Entra ID

BitLocker

RDP

Google Workspace

Job description

Allegro Ltd. in Poland is seeking an experienced IT Support Specialist to ensure smooth IT operations and support end-users across the organization.

You will handle requests via multiple channels, manage shifts, resolve authentication issues, and maintain IT tools and devices. The role emphasizes ownership, proactive problem solving, mentoring junior colleagues, and opportunities to work with AI tools to automate routine tasks.