IT Support & Automation Engineer — AI-Powered Automation

Tylko

Warszawa

On-site

PLN 120,000 - 180,000

Full time

44 hours ago

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Benefits offered by this job

Extra day off

Private healthcare

Sports card

Tylko discount

Team events

Dog-friendly office

AI tools training

Job summary

Tylko, based in Warsaw, is seeking an IT Support & Automation Specialist to join the IT Support team. You'll own complex L2 issues, perform hands-on L1 support when needed, and lead automation initiatives that scale operations.

You will design automations with tools like n8n, Make, Zapier, and work with APIs and scripting, while contributing to secure SaaS administration and knowledge sharing through runbooks and documentation.

Qualifications

Solid experience in L1 and L2 IT support with hands-on user and device management.
Strong troubleshooting across Windows, macOS and networks (VPN, Wi-Fi).
Experience building automations with n8n, Make, or Zapier.

Responsibilities

Own complex L2 issues across hardware, software and networks.
Design and build automations and integrations with APIs and scripting.
Automate provisioning and de-provisioning across onboarding and offboarding workflows.
Analyse support trends to create self-service or automated solutions.
Advise teammates and share knowledge through runbooks and documentation.
Secure SaaS applications and manage accounts and permissions.