IT Support Pro — Hybrid Work, AI-Driven & Mentorship

Allegro Ltd.; Poznań; Hybrid; PLN 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

RSUs / stock-based incentive plan

Annual bonus

MacBook Pro or Dell laptop with gear

Fringe benefits cafeteria plan

English language classes paid

Volunteer day off

Social events

Job summary

Allegro Ltd. is seeking an experienced IT Support Specialist to ensure smooth IT operations and end-user support across the organization. The role emphasizes ownership mindset, proactive problem solving, and collaboration within a hybrid work setup.

You will support Windows and Google Workspace environments, manage incidents, and help advance IT tooling including AI-driven automation. The position offers engaging benefits and growth opportunities within Allegro.

Qualifications

• Proven experience in user support within a medium or large organization.
• Extensive technical knowledge of computers, accessories and mobile devices.
• Proficient with Microsoft solutions (Active Directory, Entra ID, Bitlocker, RDP) and Google Workspace.
• Skilled in customer service systems and incident management.
• Strong English language skills (minimum B2).
• Ownership mindset, proactive task execution and analytical thinking.
• Basic knowledge of IT networks (LAN, WAN, Wi‑Fi).

Responsibilities

• Provide technical support to end-users across the organization.
• Manage and prioritize daily tasks; participate in projects and team discussions.
• Resolve standard technical issues including authentication problems.
• Maintain IT tools; handle network devices like Wi‑Fi access points and printers.
• Prepare and service equipment for employees per guidelines.
• Automate standard processes using scripts or AI tools.
• Update knowledge base; ensure compliance with security policies.
• Participate in paid on‑call duty outside regular hours as needed.
• Mentor junior team members and share best practices.

Skills

User support experience

Technical diagnostic

Ownership mindset

English communication

Problem solving

Collaboration

AI tools interest

Tools

Active Directory

Entra ID

BitLocker

RDP

Google Workspace

Job description

Allegro Ltd. is seeking an experienced IT Support Specialist to ensure smooth IT operations and end-user support across the organization. The role emphasizes ownership mindset, proactive problem solving, and collaboration within a hybrid work setup.

You will support Windows and Google Workspace environments, manage incidents, and help advance IT tooling including AI-driven automation. The position offers engaging benefits and growth opportunities within Allegro.