AI/ML Platform Support Analyst — Incident & RCA (Hybrid Poland)

Workday, Inc.; Warszawa; Ibrido; PLN 149.000 - 223.000; Tempo pieno

Descrizione del lavoro

Workday, Inc. in Warsaw, Poland seeks a Customer Support Analyst for AI/ML application support. You will drive incident resolution, RCA, and operational optimization across enterprise platform and autonomous AI workflows, liaising with engineering and data science to implement improvements.

Flex work supports remote and in-office collaboration while meeting SLAs and ensuring customer success. The role emphasizes reviewing AI outputs, reducing hallucinations, and communicating complex technical

Competenze

• Experience in technical support engineering or enterprise SaaS operations.
• Public cloud troubleshooting and monitoring experience.
• Ability to communicate complex technical concepts clearly.

Mansioni

• Triage and resolve incidents with strict SLAs.
• Perform RCA and operational optimization across AI/ML workflows.
• Collaborate with engineering and data science teams on improvements.
• Manage customer escalations and provide clear updates.

Conoscenze

3+ years experience

Technical support

Public Cloud

SaaS knowledge

Communication skills

Formazione

Bachelor's degree in a relevant field

Strumenti

SQL

Logs analysis

Monitoring tools

Descrizione del lavoro

Workday, Inc. in Warsaw, Poland seeks a Customer Support Analyst for AI/ML application support. You will drive incident resolution, RCA, and operational optimization across enterprise platform and autonomous AI workflows, liaising with engineering and data science to implement improvements.

Flex work supports remote and in-office collaboration while meeting SLAs and ensuring customer success. The role emphasizes reviewing AI outputs, reducing hallucinations, and communicating complex technical