Hybrid MS 365 Tier 2 Admin – Warsaw

Security Masters; Warszawa; Hybrid; PLN 67,000 - 95,000; Full time

Benefits offered by this job

Performance bonus

Weekend/holiday pay

Microsoft 365 training

Certification courses

Laptop and software provided

Friendly team

Job summary

Security Masters in Warsaw seeks an Administrator to join our Tier 2 Support team. You'll handle complex Microsoft 365 and Windows 10/11 incidents, diagnose issues, and improve client environments.

You'll work in a hybrid model (approx. 2 days remote, 3 days on-site/at clients) and collaborate with Tier 1. The role offers a competitive net monthly salary (6,000–8,500 PLN) plus performance bonuses and growth opportunities.

Qualifications

• Minimum 2 years of IT support or Microsoft 365 administration.
• Experience with MS 365 licenses: Business Basic, Standard, Premium.
• Ability to work within SLA and document efficiently.

Responsibilities

• Admin and Tier 2 support for clients — mainly within Microsoft 365 and Windows 10/11 environments.
• Diagnosing and resolving issues, escalating incidents, and ensuring SLA compliance.
• Creating documentation and instructions for recurring and complex tasks.
• Reporting completed work — weekly and monthly.
• Conducting internal trainings / user support sessions for Microsoft 365 products.
• Direct collaboration with clients via Teams, phone, or on-site — ensuring timeliness and quality.

Skills

IT support

Microsoft 365

SLA compliance

Communication

Documentation

Tools

Microsoft 365 Admin Console

Windows 10/11

Job description

Security Masters in Warsaw seeks an Administrator to join our Tier 2 Support team. You'll handle complex Microsoft 365 and Windows 10/11 incidents, diagnose issues, and improve client environments.

You'll work in a hybrid model (approx. 2 days remote, 3 days on-site/at clients) and collaborate with Tier 1. The role offers a competitive net monthly salary (6,000–8,500 PLN) plus performance bonuses and growth opportunities.