Hybrid Krakow: Senior Enterprise Tech Support Engineer

Cornerstone OnDemand; Kraków; Hybrid; PLN 113,000 - 181,000; Full time

Job summary

Cornerstone OnDemand in Kraków is seeking an Advanced Technical Support Engineer for a hybrid role based at our Krakow Office. You will act as the technical advocate for a portfolio of enterprise accounts across EMEA, handling complex health, escalations, and strategic resolutions.

You will troubleshoot multi-system issues, translate technical details for executives, and partner with engineering and product teams to optimize platforms like HRIS, Talent Management, and LMS.

Qualifications

• 3–5 years in Enterprise Technical Support or related roles.
• Experience with enterprise Cloud/SaaS (HRIS, Talent Management, LMS) preferred.

Responsibilities

• Act as the primary technical advocate for a designated portfolio of EMEA enterprise accounts, managing complex technical health, operational visibility, and key escalations.
• Provide high-touch written and verbal support, translating backend IT technicalities into clear, executive-ready communication for business leaders.
• Troubleshoot complex multi-system issues, custom configurations, data feeds, and integrations using advanced diagnostic tools and log analysis.
• Replicate intricate customer workflows in test environments to isolate root causes and formulate strategic resolution plans.
• Maintain rigorous operational visibility by documenting key outcomes from customer syncs and reviews directly in case management tools to ensure seamless global team coverage.

Job description

Cornerstone OnDemand in Kraków is seeking an Advanced Technical Support Engineer for a hybrid role based at our Krakow Office. You will act as the technical advocate for a portfolio of enterprise accounts across EMEA, handling complex health, escalations, and strategic resolutions.

You will troubleshoot multi-system issues, translate technical details for executives, and partner with engineering and product teams to optimize platforms like HRIS, Talent Management, and LMS.