Global IT Service Desk Analyst (Hybrid)

IG KnowHow; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & benefits plan

Life Insurance

Medical Insurance with Medicover

Birthday day off

Volunteer days

Share Plans for Employees

Free lunch at the office

Employee Assistance Program

Job summary

IG Group is seeking a Service Desk Analyst in Kraków to join the global IT support team. The role focuses on triaging incidents, troubleshooting end-user issues, and documenting details in ServiceNow. You will support UK, EMEA, and global operations, including AD management, deployment, and patching across desktop environments (Windows and Mac).

Hybrid work with weekend on-call rotation is required. The successful candidate will bring strong problem-solving and communication skills, a passion

Qualifications

• Must be eager and quick to learn.
• Excellent communication and interpersonal skills.
• Interest in financial products.
• Proficient with Windows 10 desktop infrastructure in a large financial environment.
• Active Directory administrative experience.
• Experience with application deployment and maintenance, including testing and documentation.
• Practical understanding of computer hardware and software.
• Experience working with call logging systems (ServiceNow).
• Experience of Java in a desktop environment.
• Self-organized and able to follow procedures.
• Understanding of the role of Service Desk in an organization.

Responsibilities

• Triage incidents and service requests via phone, email, communicator, ServiceNow.
• Troubleshoot end user incidents and resolve on first contact where possible.
• Accurately record and document all incident details in ServiceNow.
• Support UK/EMEA/Global operations, including AD management and deployment tasks.
• Work within Kraków Service Desk team to support the EMEA region and globally.

Skills

Customer service

Eager to learn

Communication skills

Interest in finance

Windows 10 expertise

Active Directory admin

App deployment & maintenance

Hardware & software basics

ServiceNow experience

Java in desktop

Self-organization

Procedures adherence

Service Desk understanding

Tools

ServiceNow

Job description

IG Group is seeking a Service Desk Analyst in Kraków to join the global IT support team. The role focuses on triaging incidents, troubleshooting end-user issues, and documenting details in ServiceNow. You will support UK, EMEA, and global operations, including AD management, deployment, and patching across desktop environments (Windows and Mac).

Hybrid work with weekend on-call rotation is required. The successful candidate will bring strong problem-solving and communication skills, a passion