IT Specialist (Information Technology) (f/m)

Manago AI; Kraków; Presencial; PLN 78.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medicover private healthcare & sports

Free breakfast

On-site mini gym

Team dinners

VW camper van access

Employee referral program

Chill-out zone with games

Volunteer day

Descripción de la vacante

Manago AI is seeking an IT Support specialist to provide day-to-day internal tech assistance in Kraków. You will install hardware and software, troubleshoot issues, manage user accounts, and help with network tasks while ensuring security and documenting procedures.

The role requires strong English communication, ownership of IT issues, and the ability to work with minimal supervision in a team. On-site position with comprehensive employee perks.

Formación

• A degree in computer science or a related field is preferable.
• Extensive knowledge of information technologies and systems.
• Ability to coordinate at multiple levels and provide great customer service.
• Taking ownership of all IT-related issues.
• Good English communication ability, both written and verbal.
• Must possess strong analytical interpersonal, and communication skills and have the ability to work with minimal supervision in a team environment.

Responsabilidades

• Provide day-to-day IT support (1st and 2nd line) for internal users.
• Install, configure, and maintain hardware (laptops, workstations, mobile devices) and software.
• Troubleshoot system, network, and application issues.
• Manage user accounts and permissions (e.g. Google Workspace, Microsoft 365).
• Assist with network administration tasks (LAN/WAN, VPN, Wi-Fi, firewalls).
• Monitor IT systems and respond to incidents.
• Ensure data security and integrity (backups, updates, security policies).
• Maintain and update technical documentation and procedures.
• Educate users on IT security and best practices.
• Liaise with vendors and service providers (procurement, warranties, SLA management).
• Support development of self-service tools (IT chatbots, knowledge bases).
• Use AI tools to accelerate ticket resolution, analyze logs and incidents, auto-classify support requests.
• Participate in IT process optimization and automation initiatives (workflows).

Conocimientos

IT support

Customer service

English communication

Educación

Computer science degree

Herramientas

Google Workspace

Microsoft 365

VPN

Descripción del empleo

Manago AI is a Customer Engagement Platform that helps marketers connect their data, understand every customer, communicate on every channel, and drive results. Trusted by 2,000+ brands, Manago AI gives marketers the speed, clarity and confidence to move from idea to live campaign in minutes across email, SMS, WhatsApp and web. No technical resource required. Based in Kraków, Poland, but expanding rapidly internationally, Manago AI employs over 250 highly talented marketing, sales, consulting, data science, and R&D professionals.

Responsibilities

• Provide day-to-day IT support (1st and 2nd line) for internal users
• Install, configure, and maintain hardware (laptops, workstations, mobile devices) and software
• Troubleshoot system, network, and application issues
• Manage user accounts and permissions (e.g. Google Workspace, Microsoft 365)
• Assist with network administration tasks (LAN/WAN, VPN, Wi-Fi, firewalls)
• Monitor IT systems and respond to incidents
• Ensure data security and integrity (backups, updates, security policies)
• Maintain and update technical documentation and procedures
• Educate users on IT security and best practices
• Liaise with vendors and service providers (procurement, warranties, SLA management)
• Support development of self-service tools (IT chatbots, knowledge bases)
• Use AI tools to:
• accelerate ticket resolution
• analyze logs and incidents
• auto-classify support requests
• Participate in IT process optimization and automation initiatives (workflows)

Requirements

• A degree in computer science or a related field is preferable
• Extensive knowledge of information technologies and systems
• Ability to coordinate at multiple levels and provide great customer service
• Taking ownership of all IT-related issues
• Good English communication ability, both written and verbal
• Must possess strong analytical interpersonal, and communication skills and have the ability to work with minimal supervision in a team environment

Why You'll Love Working Here

• Medicover private healthcare & sports package
• Free breakfast and soup every day, plus fresh coffee and fruit
• No dress code – come as you are
• On-site mini gym & regular fitness classes
• Monthly all-hands meetings followed by team dinner
• Free access to our VW California camper van
• Employee referral program
• Relax and recharge in our chill-out zone with billiards, foosball, and board games
• Day to Give volunteering initiative and many other employee perks

Want to learn more? Check out manago.ai

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