IT Support Agent (with German)

Capgemini Polska; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Hybrid work model

NAIS benefits platform

Education tracks

Udemy access

Therapist chat

Entertainment benefits

Job summary

Capgemini Polska is seeking an IT Support Agent (German) to join our Kraków team. You will be the first point of contact for users, resolving login issues and basic IT incidents via phone, chat and email, guiding users through solutions and ensuring continuous access to applications and devices.

You will operate in a hybrid model, participate in training tracks, and benefit from private medical care, life insurance, and an extensive benefits platform to support your development and wellbeing.

Qualifications

• Very good command of German.
• Good knowledge of English is an asset.
• Willingness to start a career in IT and learn.

Responsibilities

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Skills

German language proficiency

English proficiency

Job description

IT Support Agent (with German)

Miejsce pracy: Kraków

Technologies we use

Operating system

• Windows

About the project

You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e‑mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution.

This is how we organize our work

This is how we work

• you have influence on the technological solutions applied
• you develop the code "from scratch"
• you focus on product development
• you focus on code maintenance
• agile

Team members

• backend developer
• fullstack developer
• technical leader
• devOps
• data scientist

Your responsibilities

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Our requirements

• Very good command of German; good knowledge of English is an asset.
• Motivation to start a career in IT and willingness to learn.
• Positive, can‑do attitude and strong problem‑solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Optional

• Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair).

This is how we work on a project

• code review
• Continuous Deployment
• Continuous Integration
• integration tests
• test automation
• unit tests

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).