Customer Success Specialist (f/m)

Manago AI; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medicover private healthcare

Free breakfast and soup

No dress code

On-site mini gym

Team dinners

VW camper van access

Employee referral program

Chill-out zone

Volunteer initiatives

Job summary

Manago AI, based in Kraków, Poland, is seeking a skilled Customer Success professional to help customers understand and effectively use our platform. You will maintain regular check-ins to ensure satisfaction and handle inquiries across channels, driving adoption of new features and enhancing customer outcomes.

You will collaborate with Product, Support and R&D, report trends, and keep CRM data current while fostering a proactive, customer‑oriented mindset in a fast‑paced, internationally

Qualifications

• Minimum 2 years of experience in Customer Success within the IT sector.
• Ability to clearly explain technical concepts to non-technical users.
• Proficiency with CRM systems and cloud-based tools like Google Workspace.
• Fluency in Polish and English; other languages like Spanish or Italian are a plus.

Responsibilities

• Support customers in understanding and using platform features.
• Hold regular check-ins to maintain satisfaction.
• Handle customer requests through multiple channels.
• Recommend features based on customer goals and challenges.
• Monitor customer activity and engagement using internal tools.
• Act as voice of customer across Product, Support, and R&D.
• Report recurring issues to inform product improvements.
• Keep CRM up to date with interactions.

Skills

Customer Success

CRM proficiency

Multi-tasking

English & Polish fluency

Tools

Google Workspace

CRM systems

Job description

Manago AI is a Customer Engagement Platform that helps marketers connect their data, understand every customer, communicate on every channel, and drive results. Trusted by 2,000+ brands, Manago AI gives marketers the speed, clarity and confidence to move from idea to live campaign in minutes across email, SMS, WhatsApp and web. No technical resource required. Based in Kraków, Poland, but expanding rapidly internationally, Manago AI employs over 250 highly talented marketing, sales, consulting, data science, and R&D professionals.

What you will be doing

• Supporting customers in understanding and effectively using platform features
• Holding regular check-ins or review calls to maintain ongoing contact and ensure satisfaction
• Handling customer requests and inquiries through various communication channels
• Recommending relevant features or improvements based on customer goals and challenges
• Monitoring customer activity and engagement using internal tools
• Ensuring customers remain active, satisfied, and supported in adopting new features and capabilities
• Acting as the voice of the customer across internal teams (Product, Support, R&D)
• Reporting recurring issues or trends to inform product improvements
• Keeping CRM systems up to date with all relevant customer interactions

We are looking for individuals with

• Minimum 2 years of experience in Customer Success within the IT sector
• Strong multitasking and organizational skills to manage a large volume of accounts
• Ability to clearly explain technical concepts to non-technical users
• Comfortable working in a fast-paced, dynamic environment
• Proficiency with CRM systems and cloud-based tools like Google Workspace
• Fluency in Polish and English is required; Spanish or Italian is highly desirable
• A customer-oriented mindset with a reactive, problem-solving attitude
• Curiosity about AI and experience using AI tools (e.g., ChatGPT) to boost productivity

You will love working here if you value

• Outcome orientation - at Manago AI we start with the desired outcome and work backwards
• Being data-driven - our Team uses real-world data to make our case
• Individual ideas - at Manago AI the value of an idea is determined by its merit and the best ideas win
• Passion for Customer Success - we aim to be our customers’ enabler, driving their growth and victories that fuels our own
• Integrity, Trust, Respect and Candor - values that our Team acts with
• Courage to tackle difficult tasks - at Manago AI we believe that winning is challenging and requires bravery
• Operating as One Team - in our Team everyone is aligned with one plan and we all work together to accomplish our mission

Why You'll Love Working Here

• Medicover private healthcare & sports package
• Free breakfast and soup every day, plus fresh coffee and fruit
• No dress code – come as you are
• On-site mini gym & regular fitness classes
• Monthly all-hands meetings followed by team dinner
• Free access to our VW California camper van
• Employee referral program
• Relax and recharge in our chill-out zone with billiards, foosball, and board games
• Day to Give volunteering initiative and many other employee perks

Let's create something extraordinary together. Your journey starts here!

Want to learn more? Check out manago.ai

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