Information Technology Specialist (f/m)

AmRest Holdings SE; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medicover private healthcare

Free breakfast and soup

On-site mini gym

Team dinners and social events

Job summary

Manago AI, a Kraków-based customer engagement platform, seeks an IT support specialist to handle 1st and 2nd line support for internal users across hardware, software, and networks. You will install, configure, and maintain laptops, workstations, and mobile devices, and manage accounts in Google Workspace and Microsoft 365.

You will help with VPN, LAN/WAN, firewalls, and incident response. The role emphasizes data security, documentation, and user education on IT best practices, with

Qualifications

• A degree in computer science or a related field is preferable.
• Extensive knowledge of information technologies and systems.
• Ability to coordinate at multiple levels and provide great customer service.
• Taking ownership of all IT-related issues.
• Good English communication ability, both written and verbal.

Responsibilities

• Provide day-to-day IT support (1st and 2nd line) for internal users.
• Install, configure, and maintain hardware (laptops, workstations, mobile devices) and software.
• Troubleshoot system, network, and application issues.
• Manage user accounts and permissions (Google Workspace, Microsoft 365).
• Assist with network administration tasks (LAN/WAN, VPN, Wi-Fi, firewalls).
• Monitor IT systems and respond to incidents.
• Ensure data security and integrity (backups, updates, security policies).
• Maintain and update technical documentation and procedures.
• Educate users on IT security and best practices.
• Liaise with vendors and service providers (procurement, warranties, SLA management).
• Support development of self-service tools (IT chatbots, knowledge bases).
• Use AI tools to accelerate ticket resolution, analyze logs and incidents, auto-classify requests.
• Participate in IT process optimization and automation initiatives.

Skills

IT support

Customer service

English communication

Analytical thinking

Education

Degree in computer science

Tools

Google Workspace

Microsoft 365

VPN

Firewalls

Job description

Manago AI is a Customer Engagement Platform that helps marketers connect their data, understand every customer, communicate on every channel, and drive results. Trusted by 2,000+ brands, Manago AI gives marketers the speed, clarity and confidence to move from idea to live campaign in minutes across email, SMS, WhatsApp and web. No technical resource required. Based in Kraków, Poland, but expanding rapidly internationally, Manago AI employs over 250 highly talented marketing, sales, consulting, data science, and R&D professionals.

Responsibilities

• Provide day-to-day IT support (1st and 2nd line) for internal users
• Install, configure, and maintain hardware (laptops, workstations, mobile devices) and software
• Troubleshoot system, network, and application issues
• Manage user accounts and permissions (e.g. Google Workspace, Microsoft 365)
• Assist with network administration tasks (LAN/WAN, VPN, Wi-Fi, firewalls)
• Monitor IT systems and respond to incidents
• Ensure data security and integrity (backups, updates, security policies)
• Maintain and update technical documentation and procedures
• Educate users on IT security and best practices
• Liaise with vendors and service providers (procurement, warranties, SLA management)
• Support development of self-service tools (IT chatbots, knowledge bases)
• Use AI tools to:
• accelerate ticket resolution
• analyze logs and incidents
• auto-classify support requests
• Participate in IT process optimization and automation initiatives (workflows)

Requirements

• A degree in computer science or a related field is preferable
• Extensive knowledge of information technologies and systems
• Ability to coordinate at multiple levels and provide great customer service
• Taking ownership of all IT-related issues
• Good English communication ability, both written and verbal
• Must possess strong analytical interpersonal, and communication skills and have the ability to work with minimal supervision in a team environment

You will love working here if you value

• Outcome orientation - at Manago AI we start with the desired outcome and work backwards
• Being data driven - our Team uses real world data to make our case
• Individual ideas - at Manago AI the value of an idea is determined by its merit and the best ideas win
• Passion for Customer Success - we aim to be our customers’ enabler, driving their growth and victories that fuels our own
• Integrity, Trust, Respect and Candor - values that our Team acts with
• Courage to tackle difficult tasks - at Manago AI we believe that winning is challenging and requires bravery
• Operating as One Team - in our Team everyone is aligned with one plan and we all work together to accomplish our mission
  Why You’ll Love Working Here
• Medicover private healthcare & sports package
• Free breakfast and soup every day, plus fresh coffee and fruit
• No dress code – come as you are
• On-site mini gym & regular fitness classes
• Monthly all-hands meetings followed by team dinner
• Free access to our VW California camper van
• Employee referral program
• Relax and recharge in our chill-out zone with billiards, foosball, and board games
• Day to Give volunteering initiative and many other employee perks

Let’s create something extraordinary together. Your journey starts here!

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