IT Services Engineer - Incident & SLA Expert

Inetum; Wrocław; Hybrid; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Flexible hybrid work

Cafeteria benefits

Referral bonuses

Revenue sharing opportunities

Team mentoring

Team-building events

Community involvement

Job summary

Inetum Polska is seeking an IT Operations professional to join our growing team in Wrocław. You will build, operate and improve IT services, analyze incidents, and act as a business partner for key users and process teams.

The role requires 2+ years in IT Operations, strong IT infrastructure knowledge, and a university IT degree. Hybrid work with onsite presence four days a week is offered along with development opportunities.

Qualifications

• Minimum 2 years of experience in IT Operations or IT Service Management.
• Good knowledge of IT infrastructure: endpoint management, networks, servers, storage, cloud, IAM.
• Strong analytical skills and ability to improve IT service efficiency.
• Customer-oriented mindset and collaboration with business teams.

Responsibilities

• Build, operate, and continuously improve IT services within the area of responsibility.
• Analyze IT incidents, problems, inefficiencies, and system weaknesses.
• Support and train users on new IT systems and solutions.
• Act as a business partner for key users and process teams.
• Contribute to incident and problem management.
• Manage and govern IT Service Operations processes.
• Coordinate and monitor external service providers at an operational level.
• Ensure service level fulfillment (SLA) and readiness for crisis situations.
• Support continuous improvement and service integration across business processes.
• Participate in technology projects to improve IT performance.

Skills

IT Operations

IT Service Management

Analytical skills

Customer-oriented

Education

University degree in IT

Tools

ITSM tools

Job description

Inetum Polska is seeking an IT Operations professional to join our growing team in Wrocław. You will build, operate and improve IT services, analyze incidents, and act as a business partner for key users and process teams.

The role requires 2+ years in IT Operations, strong IT infrastructure knowledge, and a university IT degree. Hybrid work with onsite presence four days a week is offered along with development opportunities.