IT Service Desk Specialist (Part-Time)

Experis ManpowerGroup Sp. z o.o.; Poland; Hybrid; PLN 50,000 - 73,000; Part time

Benefits offered by this job

Hybrid work model

Flexible part-time schedule

International environment

Job summary

Experis ManpowerGroup Sp. z o.o. invites an IT Service Desk Specialist to join our hybrid team in Poland. This part-time role (3 days/week) focuses on delivering high-quality IT support across an international environment.

You will troubleshoot, deploy software, manage endpoints, and collaborate with internal IT teams and external partners to ensure secure and reliable workplace services.

Qualifications

• 3+ years of experience in IT Service Desk or Desktop Support.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Experience with corporate hardware support and endpoint management.

Responsibilities

• Provide first and second-line technical support for end users.
• Troubleshoot hardware, software, network and mobile device issues.
• Install, configure, and maintain Windows-based workstations and laptops.
• Support software deployments, updates, patching, and endpoint management.
• Maintain IT asset records and lifecycle processes.
• Configure printers, scanners, and conferencing systems.
• Ensure compliance with security standards and antivirus policies.
• Assist with onboarding, workspace setup, and user training.
• Support VIP users and collaborate with IT teams and vendors.
• Participate in IT projects and service improvements.

Skills

Windows 10/11 administration

TCP/IP networking

SCCM / MECM

ITIL basics

English communication

Tools

SCCM

Job description

IT Service Desk Specialist (Part-Time)

Kąty Wrocławskie / Hybrid

Part-Time (3 days/week)

About the role

We are looking for an IT Service Desk Specialist to support end users across an international business environment. This position is ideal for someone who enjoys solving technical challenges, providing high-quality user support, and ensuring the smooth operation of workplace technologies.

As part of a global IT team, you will act as a trusted point of contact for employees, helping to maintain secure, reliable, and efficient IT services while contributing to continuous improvement initiatives.

Key responsibilities

• Provide first and second-line technical support for end users.
• Troubleshoot hardware, software, network, and mobile device issues.
• Install, configure, and maintain Windows-based workstations and laptops.
• Support software deployments, updates, patching, and endpoint management activities.
• Maintain IT inventory records and asset lifecycle processes.
• Configure and support printers, scanners, conferencing systems, and workplace devices.
• Ensure compliance with security standards, antivirus policies, and endpoint protection requirements.
• Assist with onboarding activities, workplace setup, and user training.
• Support VIP users and collaborate closely with internal IT teams and external vendors.
• Participate in IT projects, system rollouts, and service improvement initiatives.

Requirements

• Minimum 3 years of experience in IT Service Desk, Desktop Support, or a similar role.
• Practical knowledge of Windows 10/11 administration and troubleshooting.
• Experience supporting desktop and laptop hardware in a corporate environment.
• Understanding of TCP/IP networking and basic network troubleshooting.
• Experience with Microsoft Endpoint Management / SCCM.
• Knowledge of endpoint security, antivirus solutions, and patch management.
• Familiarity with IT asset management and CMDB processes.
• Good understanding of IT Service Management and ITIL principles.
• Strong communication and customer-oriented mindset.
• Good command of English (written and spoken).

What we offer

• Opportunity to work in a global organization with modern technologies.
• International, collaborative work environment.
• Exposure to enterprise-scale IT infrastructure and support processes.
• Flexible part-time engagement.
• Participation in technology improvement and digital transformation initiatives.
• Supportive team focused on knowledge sharing and professional growth.