IT Support Engineer /VBI

Inetum; Wrocław; Hybrid; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Flexible hybrid work

Cafeteria benefits

Referral bonuses

Revenue sharing opportunities

Team mentoring

Team-building events

Community involvement

Job summary

Inetum Polska is seeking an IT Operations professional to join our growing team in Wrocław. You will build, operate and improve IT services, analyze incidents, and act as a business partner for key users and process teams.

The role requires 2+ years in IT Operations, strong IT infrastructure knowledge, and a university IT degree. Hybrid work with onsite presence four days a week is offered along with development opportunities.

Qualifications

• Minimum 2 years of experience in IT Operations or IT Service Management.
• Good knowledge of IT infrastructure: endpoint management, networks, servers, storage, cloud, IAM.
• Strong analytical skills and ability to improve IT service efficiency.
• Customer-oriented mindset and collaboration with business teams.

Responsibilities

• Build, operate, and continuously improve IT services within the area of responsibility.
• Analyze IT incidents, problems, inefficiencies, and system weaknesses.
• Support and train users on new IT systems and solutions.
• Act as a business partner for key users and process teams.
• Contribute to incident and problem management.
• Manage and govern IT Service Operations processes.
• Coordinate and monitor external service providers at an operational level.
• Ensure service level fulfillment (SLA) and readiness for crisis situations.
• Support continuous improvement and service integration across business processes.
• Participate in technology projects to improve IT performance.

Skills

IT Operations

IT Service Management

Analytical skills

Customer-oriented

Education

University degree in IT

Tools

ITSM tools

Job description

• Build, operate, and continuously improve IT services within the area of responsibility.
• Analyze IT incidents, problems, inefficiencies, and system weaknesses.
• Support and train users on new IT systems and solutions.
• Act as a business partner for key users and process teams.
• Contribute to incident and problem management.
• Manage and govern IT Service Operations processes.
• Coordinate and monitor external service providers at an operational level.
• Ensure service level fulfillment (SLA) and readiness for crisis situations
• Support continuous improvement and service integration across business processes.
• Participate in technology projects and initiatives to improve IT performance.
• Contribute to building a high‑performing IT organization.

Profile

• Minimum 2 years of experience in IT Operations or IT Service Management
• Good knowledge of IT infrastructure, including:
  • endpoint management
  • network and communication technologies
  • servers, storage, and cloud computing
  • identity and access management
• University degree in IT or an equivalent combination of education and experience
• Strong analytical skills and ability to improve IT service efficiency
• Customer‑oriented mindset with the ability to collaborate closely with business teams

Nice to have:

• Basic knowledge of business systems such as ERP, CRM, MES, or HCM
• Experience with IT Service Management tools
• General understanding of business processes (e.g. finance, sales, production, logistics)
• Experience in a manufacturing or automotive environment
• Proactive attitude, strong communication skills, and ability to work in an international environment

About Inetum

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

• Flexible working hours.
• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.
• Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Additional Information

Środa Śląska or Komorniki - At least 4 days a week onsite.