Hybrid IT Infrastructure Engineer

WLG; Warszawa; Hybrid; PLN 140,000 - 210,000; Full time

Job summary

WLG is seeking a hands-on IT Infrastructure specialist to own and deliver IT infrastructure and service delivery across Poland and Hungary. You will support ~200 users in a hybrid Warsaw setup, coordinating external providers and managing contracts, Azure and on-premises environments, and ITIL-driven operations.

You will drive service quality, security, compliance, and procurement, partnering with business users to meet operational needs and deliver tangible IT improvements across two countries

Qualifications

• Hands-on IT infrastructure and service delivery across multiple sites.
• Strong knowledge of Microsoft Azure and cloud environments.
• Experience with ITIL Service Operation and vendor management.

Responsibilities

• Own day-to-day IT infrastructure and operational services across Poland and Hungary.
• Coordinate external IT service providers and ensure high-quality service delivery.
• Manage outsourced IT contracts, monitor SLA performance, and coordinate service reviews.
• Oversee Azure-based services, on-premises infrastructure, networking, and end-user computing environments.
• Coordinate incidents, service requests, maintenance activities, and operational changes.
• Drive continuous improvement of IT Service Management processes based on ITIL best practices.
• Define, improve, and monitor operational processes and service quality.
• Support IT security, operational compliance, and risk management activities.
• Coordinate hardware and software procurement together with internal stakeholders.
• Work closely with business users, ensuring IT services meet operational needs.

Skills

IT infrastructure

Azure

ITIL Service Op

Vendor management

Networking

End-user computing

Job description

WLG is seeking a hands-on IT Infrastructure specialist to own and deliver IT infrastructure and service delivery across Poland and Hungary. You will support ~200 users in a hybrid Warsaw setup, coordinating external providers and managing contracts, Azure and on-premises environments, and ITIL-driven operations.

You will drive service quality, security, compliance, and procurement, partnering with business users to meet operational needs and deliver tangible IT improvements across two countries