IT Operations Engineer

Experis ManpowerGroup Sp. z o.o.; Warszawa; Hybrid; PLN 182,000 - 259,000; Full time

Benefits offered by this job

Multisport Card

Life insurance

Private healthcare

PowerYou platform

Job summary

Experis ManpowerGroup Sp. z o.o. Warszawa is seeking an IT Operations professional to manage incidents, RCA, and automation in a production environment.

You will own end-to-end incidents, monitor production health, design CI/CD pipelines with GitHub Actions, and collaborate with development teams to improve observability and resilience.

Qualifications

• 8+ years in IT operations, production support or similar roles.
• Proven track record of owning incidents end-to-end from alert to prevention.
• 2+ years working within an ITIL framework (incident, problem, change).
• Experience in Agile delivery alongside development teams.
• Excellent English communication with engineers and non-technical stakeholders.

Responsibilities

• Own the RCA process for production incidents and implement preventive measures.
• Monitor production health, detect anomalies early and act before incidents.
• Design, implement and maintain CI/CD pipelines using GitHub Actions and related tooling.
• Maintain stability of Pre-Production and Production environments day-to-day.
• Document runbooks, known issues and resolution steps to build a knowledge base.
• Collaborate with development & platform teams to triage issues and close prod-dev feedback loop.

Skills

Incident management

Production monitoring

CI/CD pipelines

GitHub Actions

Agile

ITIL

English (C1)

Tools

GitHub Actions

Job description

Location: 3 days from the Warsaw office

Salary:160 pln/h -B2B

Key responsibilities

• Own the RCA process for production incidents -diagnose, resolve, and put preventive measures in place so issues don't recur


• Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents


• Deployment Execution: Design, implement, and maintain CI/CD pipelines using GitHub Actions and related tooling to automate build, test, security scanning, and deployment processes.


• Environment Oversight: Keep Pre-Production and Production environments stable and aligned — not building them from scratch, but ensuring they behave as expected day to day


• Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team


• Cross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev

Operational improvement

• Identify recurring pain points and propose automation or tooling to reduce toil


• Improve observability coverage -dashboards, alerts, log queries -to catch issues faster


• Contribute to service continuity initiatives and disaster recovery drills

Requirements

• 8+ YOE, 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role


• Proven track record of owning incidents end-to-end -from alert to RCA to prevention


• 2+ years working within an ITIL framework (incident, problem, change management)


• Experience working in Agile delivery environments alongside development teams


• Excellent English communication skills -able to explain technical issues clearly to both engineers and non-technical stakeholders, C1

Offer

• Multisport Card


• Life insurance


• Private healthcare


• PowerYou platform