IT Helpdesk Analyst – Multichannel Support

Tata Consultancy Services; Warszawa; On-site; PLN 67,000 - 100,000; Full time

Job summary

Tata Consultancy Services in Warsaw, Poland, is seeking an enthusiastic IT service desk specialist to provide first level support for IT requests and incidents, including desktop hardware and mobile devices.

You will assist users via phone, email, chat, and web interface, explain solutions via step-by-step guidance, and document requests in the service management tool to meet SLAs. Italian or Polish fluency is welcomed.

Qualifications

• 0.5+ year of experience in IT service desk or customer support/customer care/customer service.
• Very good written and verbal communication skills in Italian or Polish.
• Good written and verbal communication skills in English.

Responsibilities

• Provide first level support to customers for IT requests and incidents, including software and hardware on desktops and mobile devices.
• Assist users via telephone, e-mail, voice mail, chat, web interface and other channels, seeking IT support.
• Identify and solve software and hardware problems with step-by-step instructions.

Skills

IT support

Customer service

Communication skills

Job description

Tata Consultancy Services in Warsaw, Poland, is seeking an enthusiastic IT service desk specialist to provide first level support for IT requests and incidents, including desktop hardware and mobile devices.

You will assist users via phone, email, chat, and web interface, explain solutions via step-by-step guidance, and document requests in the service management tool to meet SLAs. Italian or Polish fluency is welcomed.